We’re proud to announce that Kapture CX has been recognized as a Customers’ Choice vendor for 2025 in the CRM Customer Engagement Center category on Gartner® Peer Insights™. This distinction is a recognition of vendors in this market based on feedback and ratings from 38 verified end users of our product as of 09 July. Overall, Kapture CX reviewers gave us a 4.8 out of 5, with 84% saying they would recommend our product.
We believe this recognition stands as a testament to the product we’ve built, the effort our team has poured into every feature, and the payoff of building with purpose, passion, and our customers at the center.
What Drives Customer Trust
The feedback from our customers consistently highlights what sets Kapture CX apart:
1. Easy, intuitive UI that drives adoption
From ticket creation to resolution, users highlight how smooth, interactive, and user-friendly our platform is, making onboarding effortless and daily usage frictionless.
2. Customization that actually fits your business
Whether it’s ticket views, workflows, or reporting dashboards, customers consistently point out Kapture’s flexibility and ability to adapt to their specific needs across industries and scales.
3. Fast, reliable support that listens
What’s better than good tech? Good people behind it. Our support teams are consistently praised for being responsive, proactive, and always willing to go the extra mile.
4. Smart automation that reduces manual work
From bulk messaging to auto-reply suggestions and SLA tracking, our platform helps teams save time, cut workloads, and improve first response times without sacrificing quality.
5. Easy integrations across all touchpoints
Customers love how easily Kapture connects with their existing tools and systems, bringing all channels, voice, email, chat, and more, into one seamless experience.
6. Built-in tools that empower every role
From business development to IT to customer support, teams across departments find value in how Kapture helps them track performance, meet SLAs, and serve customers better.
In Their Own Words: What Our Customers Are Saying
Here are a few highlights from the reviews that helped us earn this distinction:
“Flexible, Innovative and Agile way of working. Kapture has been an extremely collaborative and Value added partner, brings outside in perspective and shares the Customer first thought process.” – Director of Customer Service and Support in the Retail Industry [link to individual full review for context]
“It’s incredibly cost-effective, and their support helpdesk is top-notch. Dashboard with its one another fantastic feature that really stands out.” – Manager, Customer Service and Support in the Retail Industry [link to individual full review for context]
“Excellent support by Kapture its well versed with current problems that nbfc’s face presently and is quite good at it, however there are few areas that they might or can work upon” – Senior Officer in the Banking Industry [link to individual full review for context]
Gartner subscribers can read more reviews for Kapture CX here.
Thank You to Our Customers
To all of our customers who submitted reviews, thank you! Your feedback helps us create better products to fit your needs, and we look forward to earning the trust and confidence reflected in this distinction.
In our opinion this recognition validates what we’ve believed from day one: when you build a platform that truly serves your customers’ needs, success follows. We’re grateful for the trust our customers have placed in us and excited to continue delivering solutions that drive real business outcomes.
To learn more about Kapture CX and how we can help transform your customer experience, visit our website or explore our solutions.
Disclaimer
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
