India, May 6th 2024: Travelers seeking a seamless journey are increasingly frustrated by unresponsive customer support, according to a new survey by Kapture CX, a leading provider of Gen AI-powered customer experience management solutions. The survey, which polled travel enthusiasts, found that a staggering 40% identified unresponsive customer support as their biggest travel pain point.

“Travel should be a time of exploration and connection, but slow and unsatisfactory customer support can quickly derail the entire experience,” said Gaurav Juneja, Chief Revenue Officer of Kapture CX. “Our survey underscores the critical need for the travel industry to prioritize customer support and embrace innovative solutions to address traveler frustrations.”

Key Findings:

• 40% of travelers cite unresponsive customer support as their biggest frustration. This highlights the need for the travel industry to invest in robust and responsive support channels.
• Hidden charges are another major pain point, with 35% of travelers reporting dissatisfaction. Unforeseen fees can significantly disrupt travel plans and damage a company’s reputation.
• Booking complications add to traveler woes, with 14% reporting challenges. Unclear pricing, technical glitches, and a lack of transparency can create a confusing booking experience.
• Travelers crave self-service options. 10% of respondents expressed a desire for more self-serve solutions, such as AI-powered chatbots, to resolve simple issues quickly and efficiently.

The Path to a Frictionless Travel Experience

The Kapture CX survey underscores the importance of prioritizing customer experience in the travel industry. By embracing AI-powered solutions and integrating customer feedback, travel companies can revolutionize customer support and create a smoother, more enjoyable travel journey for all.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

India, 8th April 2024 – Kapture CX, a leading provider of customer experience solutions, today announced the launch of its groundbreaking AI-powered email bot, designed to automate responses, personalize interactions, and streamline customer communication.

“The Kapture CX Email Bot empowers businesses to transform their communication strategy,” said Vikas Garg, CPO at Kapture CX. “By leveraging the power of AI, this innovative solution automates repetitive tasks, delivers personalized responses, and fosters deeper user engagement.”

“We are thrilled to be positioned as a Leader in the SPARK Matrix for Voice of Customer Platforms,” said Vikas Garg, CPO, Kapture CX. “This recognition underscores our dedication to empowering businesses with the tools and insights they need to understand and exceed customer expectations. Kapture Insights empowers organizations to capture, analyze, and act on customer feedback across all touchpoints, driving measurable improvements in customer experience and loyalty.”

Key Features of the Kapture CX Email Bot:

• Automated Responses & Templates: Streamline workflows with auto-replies and pre-built templates for common inquiries.
• Multi-Lingual & Autocorrect: Cater to a global audience and ensure accuracy with multi-lingual support and autocorrect functionalities.
• Seamless Contextual Understanding: The bot intelligently analyzes email context to deliver relevant and personalized responses.
• Tailored Interactions: Automate email responses based on specific situations, optimizing communication and user engagement.

Three Specialized Email Bots for Diverse Needs:

Kapture CX offers three unique email bot types, each meticulously designed for specific communication scenarios:

• Knowledge Base-Based: Provides accurate answers by tapping into a vast knowledge repository, ideal for factual inquiries and troubleshooting.
• Conversational: Emulates human conversation through machine learning and natural language processing, fostering dynamic interactions.
• Rule/Flow-Based: Guides users through predefined flows based on user input, perfect for directing users through specific processes.

Empowering businesses with next-gen CX:

• Enhanced User Engagement: Conversational bots create a natural and engaging user experience, improving satisfaction and loyalty.
• Efficient Information Retrieval: Knowledge-based bots provide quick and accurate information, streamlining customer support.
• Structured Interactions: Rule-based bots ensure consistent and efficient interactions for well-defined processes.

The Kapture CX Email Bot empowers businesses to:

• Personalize customer interactions
• Elevate user satisfaction
• Streamline the customer support process

About Kapture CX

Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

15th March 2024:  Kapture CX, a leading provider of Gen-AI powered customer experience platform is ecstatic to announce its win at the prestigious India Digital Enabler Awards (IDEA) 2024, organized by Entrepreneur India. The company secured the coveted award in the “Best Use of SaaS” category.

This recognition signifies Kapture’s unwavering commitment to innovation and its substantial contribution to transforming customer experiences for large enterprises. The company extends its heartfelt gratitude to its exceptional team and dedicated supporters who have made this achievement possible.

“We are incredibly honored to receive this award,” said Sheshgiri Kamath, CEO at Kapture. “This win is a true testament to the relentless efforts of our team in developing best-in-class SaaS solutions that empower businesses to deliver exceptional customer experiences. We are committed to making continuous waves in the SaaS landscape and helping enterprises thrive in today’s digital age.”

About Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx