TRAVEL
Travelers never have to stop.
AgentOS resolves on the go.
A boarding pass question, a room that isn’t ready, a missing bag, a ride that needs to change: AgentOS resolves it in the same conversation, across flights, hotels, and rides, on whatever channel the traveler already has open. Your team only steps in for what genuinely needs a person.
TRUSTED BY 1000+ ENTERPRISES
The booking is one decision.
The trip is a hundred small ones.
A traveler forgets the fare within a week. They don’t forget what went wrong along the way.
Unanswered questions cost bookings.
A traveler stuck without an answer at check-in can miss the boarding cutoff, skip a room already paid for, or cancel a ride outright. That’s lost revenue nobody accounted for.
A missing bag costs more than the bag.
A suitcase that missed a connection, or something left behind in a hotel room or a car: the traveler wants someone looking, not an average recovery time.
Assistance demand is outgrowing supply.
More travelers need accessibility and mobility support every year, and most operations still route it through the same understaffed desk as everything else.
One trip, five disconnected systems.
A single knock-on problem touches the airline, the ground handler, the hotel, and the ride app, each running its own queue with no shared view of the day.
AgentOS carries the trip end to end.
Most systems only own one leg of it.
Pre-departure, check-in, baggage, and every in-trip request run as one flow, across flights, hotels, and rides, not a separate system per touchpoint. A human steps in only where judgment matters.
Every stage of the trip
mapped to the layer that runs it.
Pre-departure, check-in, baggage, and on-trip requests run as one continuous process, not four separate handoffs. Most of it resolves on its own, and the rest reaches a person automatically.
LAYER KEY |
V Vitos – agents at work
C Command – human in the loop
C Calibrate – audit & compliance
P Pulse – learns & recommends
Pre-Departure
Pre-Departure Agent
Answers status and document questions, confirms seat, room, or pickup preferences.
No human needed
Routine pre-departure questions resolve without a ticket.
Response time
Timed by how fast the traveler gets an answer.
Demand signals
Tracks which questions spike before which departure windows.
Check-In & Boarding
Check-In Agent
Issues boarding passes, confirms hotel check-in, and matches ride pickups.
Document & eligibility exceptions
Steps in only when a visa, document, or booking mismatch blocks check-in.
Check-in completion
Tracks every check-in from request to confirmation, by mode.
Bottleneck signals
Flags where check-in stalls, by location and channel.
Baggage
Baggage Agent
Confirms allowance, tracks bags in real time, and opens claims automatically.
Damage & high-value claims
Steps in for damaged, high-value, or disputed baggage claims.
Claim SLA
Times every claim from report to resolution or handoff.
Mishandling patterns
Flags which routes or handlers drive repeat claims.
On-Trip & Special Assistance
On-Trip Agent
Handles in-stay, in-ride, and standard accessibility requests end to end.
Safety & mobility escalations
Takes over for SOS alerts, mobility aid, or anything safety-related.
Assistance quality
Scores every assistance request on response time and handling.
Escalation patterns
Flags which requests or properties need a person most.
The trip runs itself.
Human effort goes only where it must, whether that’s a document exception or a safety escalation, and every stage makes the next trip smoother than the one before it.
Where AI and human intelligence work as one.
Every layer in that architecture runs on two things working in concert: AI agents and human intelligence.
One workforce. Built into the system.
Agents handle what can be handled. They execute, resolve, and complete work across every system, at any scale, without waiting. Humans own the moments that demand judgment: approving, intervening, deciding. The system knows the difference and routes accordingly.
They share the same context. The same workflows. The same operational layer. Nothing is siloed, nothing is duplicated, and nothing falls through.
The system gets better at resolving,
and better at knowing when a person is needed.
Vitos and Command handle the trip in the moment. Calibrate and Pulse learn from it, and every touchpoint sharpens how the next one gets routed.
“Our teams finally spend time on what matters most. Kapture AgentOS handles the execution, so nothing slips through.”
VP-Customer Experience
An agent architecture, built around how you run a trip.
Fare rules, check-in windows, and assistance protocols, mapped into agents built for your process. Not a generic template stretched across every airline, hotel, or fleet.
We didn’t start with AI.
We started with the work.
We’ve already seen the exceptions
Millions of real interactions, real failures, real edge cases. That experience is built into the system, not added on after.
Full-stack, AI-native
Designed together as one system, not bolted together from separate tools.
Your stack. Your rules
Full flexibility to run on your infrastructure, your models, your data, with zero lock-in.
Runs on your stack, secured to your standard.
AgentOS deploys on cloud, VPC, or fully on-prem, and connects directly to your PSS/GDS (Amadeus, Sabre, Galileo), PMS, dispatch and fleet systems, telephony, and CRM. Assistance and accessibility protocols follow your market and regulatory requirements, every voice and chat interaction is covered by AutoQA, and PII stays redacted throughout.
GDPR Compliant
ISO 27001 Certified
SOC2 Type2 Compliant
Frequently Asked Questions
No. AI agents handle routine pre-departure, check-in, baggage, and in-trip questions. Your team stays in the loop for safety escalations, document exceptions, mobility aid handling, and disputed claims.
All three, on the same system. A multi-mode trip runs through one flow instead of three separate support processes.
Assistance needs and mobility aid details are captured once and carried across every leg of the trip, so the traveler doesn’t repeat themselves at check-in, boarding, and arrival. Anything safety-related routes straight to a person.
Vitos opens the claim the moment it’s reported, tracks it against the carrier’s system, and keeps the traveler updated without another call. Damaged or high-value claims route to a person.
Yes. Context from booking, check-in, and any prior request carries over regardless of channel, so a traveler can start on WhatsApp and finish on a call without repeating themselves.
Not by default. AgentOS connects directly to what you already run, so it works alongside your PSS, PMS, and dispatch or fleet systems. It’s built to take on more of that stack later if you want it to.
More of the travel journey, on the same system.
Travel support doesn’t run in isolation. Here’s what else AgentOS handles across the trip lifecycle.
Booking & Reservations
Search, booking, and confirmation, unified across every mode.
Travel
Disruption Management
Detection, rebooking, and compensation, resolved before the call.
Travel
Itinerary Modifications
Date, route, and passenger changes, processed in real time.
Travel
enterprise with Kapture.
See AgentOS handle pre-departure to on-trip, live.
Pre-departure, check-in, baggage, and in-trip requests, handled in one flow, on any channel the traveler has open.
- Pre-departure to on-trip, run on one OS
- AI agents that act, staff that judge, a loop that keeps getting sharper
- Deployed across 1,000+ enterprises in 60+ countries
TRUSTED BY THE TOP ENTERPRISE COMPANIES
+1833-386-0222 (USA)
enquiries@kapture.cx
