Bangalore, India, February 18, 2026 — Kapture CX has been recognized with the Bigbasket Ignite Award 2024–2025, celebrating its continued commitment to delivering impactful customer experience solutions for one of India’s leading online grocery platforms.
The award was presented to the Kapture team by Hari Menon (Co-founder & CEO, Bigbasket), T.K. Balakumar (COO, Bigbasket), Moyien Khan (Customer Support Head, Bigbasket), and Rohil Ahmed (CS Product & Technology, Bigbasket).
This recognition highlights Kapture CX’s role in enabling scalable, efficient, and AI-driven customer support operations for Bigbasket. Through its advanced platform capabilities, Kapture has supported Bigbasket in enhancing service efficiency, improving resolution times, and delivering seamless customer experiences at scale.
The Ignite Award reflects the strong partnership between Kapture CX and Bigbasket, built on a shared vision of leveraging technology to elevate customer experience in the fast-evolving digital commerce landscape.
The achievement underscores Kapture CX’s ongoing focus on innovation, operational excellence, and delivering measurable business impact for enterprise clients.
About Kapture
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Sohail Shaikh
Senior Manager – Product Marketing
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