Bengaluru, 06th December 2025 – We’ve just wrapped up another incredible edition of our internal innovation challenge — Kaphacks 5.0 and the energy this year has been nothing short of inspiring! With 25+ teams participating from across functions, the hackathon showcased the very best of creativity, collaboration, and problem-solving at Kapture.
Over the past three days, our panel evaluated a wide range of groundbreaking concepts right from AI-driven innovations to platform enhancements that push our capabilities further. The competition was intense, and shortlisting the top 5 was no easy task.
“Kaphacks has always been a powerful reminder of what happens when great talent is given the freedom to experiment. The ideas presented this year show enormous potential to transform the way customers use and experience AI. I’m truly proud of the ingenuity and passion our teams have displayed, this is how we build the future of enterprise AI, together.” said Himanshu Garg, CTO, Kapture CX
After a thorough review, we are thrilled to announce the winners of Kaphacks 5.0:
| Prize | Team Members | Project |
| 1st Prize | Pawan, Ansh, Akash, Sreenath, Samar | ML Models |
| 2nd Prize | Neil Akash, Naga Jayasuryaa, Pranav Jadhav | Vitos CRM Connect |
| 3rd Prize | Saksham, Anshuman | MCP Forge |
| 4th Prize | Deepak S, Dheenadhayalan R S, Yasvanth Kumar P | Custom database, Salesforce, Zoho & Zendesk Integrations in Vitos |
| 4th Prize | Shalini Priyadarshini, Dhruv Patel, Naman Pant | Vitos ActionForge & Prompt Studio |
A huge round of applause to all the winners! Your innovations reflect our shared passion for driving real-world impact through technology. We are already exploring how some of these ideas can be fast-tracked into production, continuing our culture of empowering employee innovation to unlock tangible business value.
To every participant we thank you for your spirit, hard work, and commitment. Kaphacks continues to be a reminder of the incredible talent and limitless potential within our organization.
About Kapture
Kapture is an enterprise-grade, AI-powered Omnichannel Customer Experience platform designed to transform support operations. With a sharp focus on industries like Retail, BFSI, Travel, Energy, and Consumer Durables, Kapture empowers over 1000+ businesses across 18 countries to deliver seamless, intelligent, and personalized customer service at scale.
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Sohail Shaikh
Senior Manager – Product Marketing
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