Customers Have Spoken! Kapture Is a 2025 Gartner® Peer Insights™ Customers’ Choice for CRM Customer Engagement Centers

Bengaluru, India – 9th July 2025 – Kapture has been recognized by customers on Gartner® Peer Insights™ as a Customers’ Choice for 2025 in the CRM Customer Engagement Center category. Gartner defines CRM Customer Engagement Centers as technologies that support customer service and engagement through a variety of communication channels, including web, mobile, social, and voice.

Notably, on the Gartner® Peer Insights™ platform, Kapture CX has received a total of 88 reviews as of June 2025, earning an impressive 4.8 out of 5-star rating and achieving a 94% “Willingness to Recommend” from its users.

“We are truly honored to be recognized as a Customers’ Choice on Gartner® Peer Insights™. At Kapture, everything we do is driven by our customers and their success,” said Sheshgiri Kamath, Co-founder & CEO of Kapture. “This distinction reinforces our belief that listening to customer feedback and continuously innovating is the key to building meaningful, long-term partnerships.”

Kapture CX, with its intuitive design, automation-first approach, and powerful analytics, has consistently empowered businesses to deliver faster, smarter, and more personalized customer experiences. The company believes that this recognition reflects the trust and satisfaction of its customers who have seen tangible improvements in service efficiency, resolution speed, and overall engagement.

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