The CX-AI Matrix:
A Guide To Catalyzing Customer Experience

Is your CX tech stack world-class or barely functional? 

This comprehensive whitepaper reveals the CX-AI Catalyst Matrix—a proven framework for harnessing AI to maximize savings, check customer churn, improve upsells, and generate best-in-class ROI.

Transform your CX investments into tangible returns and stay ahead of the competition.

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What you’ll learn

  • How to leverage the CX-AI Catalyst Matrix to match AI initiatives with your core business objectives, ensuring maximum impact.
  • Proven techniques for optimizing operations, cutting unnecessary costs, and improving ROI through smarter AI processes
  • Practical methods to reduce churn, elevate brand reputation, and foster loyalty with AI.
  • How to harness the power of actionable analytics to make informed, real-time decisions that propel growth and innovation.

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Power Customer Conversations
with AI Voice Bots

Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.

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1000+ Enterprises Trust Kapture

Customer Stories

Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience

Tata 1mg Boosts Customer Engagement with Kapture CX

Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively

50%

Reduction In ATH

Anubhav Mehrotra

VP, Customer Experience

Netmeds Transforms Support with Kapture CX

Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.

70%

First-Contact Resolution

Bruce Schwack

Chief Communication Officer

Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX

Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.

17%

CSAT Improved

Talk to us to know how Kapture can work best for you. 

Join the 1000+ Enterprises who transformed their CX and EX  while reducing support costs.

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