Quantifying CX:
How Customer Experience Solutions Deliver ROI
For years, CX investments were seen as expenses, not revenue drivers. But the right CX tech stack delivers both efficiency and measurable financial returns.
The ROI of CX Investments
With a median TCO of $70,000 over three years, AI-driven CX solutions can reduce costs, improve agent efficiency, and boost customer retention—delivering 200%+ ROI within a year.
Turn your CX into a growth engine today.
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What’s Inside:
- The four must-have components of a modern CX platform
- How automation and AI lower costs and increase efficiency
- The financial impact of CX investments and long-term returns
1000+ Enterprises Trust Kapture
Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Talk to us to know how Kapture can work best for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
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+1(415) 319-8777 (USA)
enquiries@kapture.cx
