Built For Your Enterprise
Empower Your Teams with an Intuitive Internal Ticketing System
Effortless Organization & Tracking
Forget scrambling through numerous email threads or chasing down updates. Kapture’s internal ticketing system centralizes all requests and issues, allowing for easy tracking and management.
Increased Visibility & Accountability
Tickets get auto-assigned to specific individuals or teams, fostering a sense of ownership. Offers a clear view of the workload and the status of requests to ensure essential tasks are completed without delay.
Reclaim Productivity & Reduce Workload
Create a repository of solutions to frequent issues from past tickets – enable employees to resolve issues independently and reclaim productivity while reducing workload on the support team.
Smart Ticket Routing and Assigning
Ensure tickets reach the right hands every time
Build productive and efficient teams with streamlined processes, ensuring that tickets are routed to the right teams or individuals and issues are resolved at first contact.
- Round Robin Ticket Routing: Route tickets to the most appropriate teams or individuals based on their workload and any other custom conditions defined by you. With minimal oversight, leave no customer query behind.
- Smart Ticket Assignment: Dynamically assign tickets based on skills, experience, and more. Utilizing real-time assessment and adaptive learning, Kapture constantly refines the routing process, seamlessly escalating high-priority tickets to experts.
Tag and Prioritize Tickets
Automate ticket tagging and prioritization
Ticket tagging helps categorize and organize tickets efficiently, for better issue management and enhancing searchability within your ticketing system.
- Smart Ticket Tagging: Assign relevant labels to tickets – enabling quick and easy categorization based on factors such as issue type, department, priority, or project.
- Filter and Search: Identify specific tickets based on tags and understand trends, common issues, and track performance metrics related to specific tags.
- Ticket Prioritization: Prioritize tickets automatically based on urgency, impact, and other customizable parameters – so critical issues are addressed promptly and minimizing downtime.
AI Chatbots
Give your employees the support they need, when they need it
Support your employees around the clock and provide instant query resolution with AI Chatbots.
- Knowledge Base Chatbot: Fuel a powerful question-answering system for your employees by integrating our chatbot to a knowledge base or uploading documents and submitting weblinks.
- Natural Language Processing (NLP): Kapture’s AI chatbots uses advanced NLP algorithms to understand and interpret employee queries accurately. By analyzing the context and intent behind each message, your employees receive relevant and personalized responses.
- Machine Learning for Continuous Improvement: Kapture’s AI Chatbots continuously learn from interactions and feedback to improve their accuracy and effectiveness over time. Let chatbots identify patterns, anticipate future needs, and proactively offer assistance.
Knowledge Base & Community Forum
Empower your employees to help themselves
Encourage self-sufficiency and collaboration among teams while reducing their reliance on internal support teams.
- Comprehensive Knowledge Base: A centralized repository of information, containing FAQs, articles, troubleshooting guides, tutorial videos, and more. With intuitive search functionality and categorized content, employees can quickly locate the information they need.
- Interactive Community Forums: Engage with your peers and tap into the collective knowledge of your organization through our community forums. Employees can post questions, share insights, and seek advice from colleagues across departments and locations.
Reports & Analytics
Make the right decisions with insightful data
Get actionable insights derived from in-depth reports and analytics and understand internal team queries better to drive continuous improvement.
- Tag-wise Reports: Gain visibility into the different types of internal issues – identify common trends and recurring issues across various categories, and pinpoint root causes and take proactive measures.
- IT Team Reports: Track metrics such as time spent on issue resolution, number of tickets resolved, login/logout times, and more. Assess team performance, identify areas for improvement, and provide targeted training or recognition.
- Department-wise Reports: Identify departments with the highest volume of requests and queries, enabling you to allocate resources more effectively and address specific departmental needs.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our product and services.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
