Frustration isn’t random. It’s what happens when CX breaks
Generic, one-size-fits-all platforms leave customers stuck in chatbot loops, IVRs, and waiting endlessly for answers. The result? Rising costs, falling trust, and customers ready to walk.
The Anatomy of a Frustrated Customer unpacks these failures and shows how vertical, AI-powered CX flips the script.
Why Download?
Because every broken journey isn’t just a bad experience—it’s lost revenue and loyalty.
What you’ll learn
The systemic flaws behind customer frustration.
Stories from Travel, Retail, and Banking—and how they can be fixed.
Why horizontal CX fails, and vertical AI wins.
The future of CX: context-driven, industry-specific, and built for trust.
Frustration isn’t random. It’s what happens when CX breaks
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