CX isn’t just evolving.
It’s transforming.
Customer experience is undergoing a creative rebirth. The 2025 edition of CXclusive unpacks this transformation.
Packed with expert insights, data-backed trends, and real stories from leading enterprises, this edition reveals how CX leaders are rewriting the rules for scale, loyalty, and satisfaction.
Why Download?
Because only 3% of companies consistently deliver satisfying CX. Want in?
Kapture’s CXclusive 2025 is more than a publication—it’s your map to the future of customer experience.
Get Your Copy Now!
What you’ll learn
- The State of CX in 2025: How trust, tech, and consumer expectations are redefining experience delivery.
- 5 Trends That Are Shaping CX: From vertical AI and sentiment-driven voice bots to cost-effective automation and emotional intelligence.
- Industry Spotlights: Retail, BFSI, Energy, Travel: Tailored CX strategies to match the unique pace and pressure of each vertical.
- Agentic AI: Powering AI for Agents, Not Against Them: A closer look at how Agent Copilot, Voice Bots, and Auto QA are helping human agents do what they do best—with AI as their co-star.
- Personas & Preferences Are Shifting: What Millennials, Gen Z, and Gen Alpha really want—and how brands must adapt.
- The Self-Serve Scorecard: Take our DIY quiz to assess your self-service strategy and learn how to level up.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
Learn More
1000+ Enterprises Trust Kapture
Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Talk to us to know how Kapture can work best for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
Get Demo
+1(415) 319-8777 (USA)
enquiries@kapture.cx
