7 Retail CX Traps
(And How To Escape Them!)
- $18B lost to cart abandonment.
- 42% of lost sales due to false declines.
- 20% of e-commerce inquiries wasted on tracking updates.
Retail CX is a minefield—self-service failures, payment pitfalls, delivery dilemmas, and agent burnout all drive customers away. This infographic uncovers the biggest CX traps in retail and shows you how AI-driven automation can help you escape them.
Don’t let these CX pitfalls hold your business back.
Get Your Copy Now!
What’s Inside:
- How self-service gaps cost you customers—and how AI fixes them.
- The impact of false declines and payment friction on lost sales.
- How AI-powered behavioral nudges recover abandoned carts.
- The role of Gen AI and automation in reducing agent workload & attrition.
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Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Talk to us to know how Kapture can work best for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
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