Agentic BFSI CX
Unified. Automated. Compliant. Done.
Customers & support teams aren’t frustrated because there’s a lack of tools – it’s because those tools don’t talk to each other. Kapture unifies channels, core systems, and AI agents to fix the fragmentation that derails BFSI journeys. Finally deliver CX that resolves, verifies, completes, and confirms – securely, every time.
Vertical Voice + Digital AI Agents Secure + Audit-First On-Prem / Private Cloud
Video
Swift, Seamless, Secure Experiences Your Customers Can Bank On
With Kapture CX on your side, protect trust, improve resolutions, and turn service moments into long-term value.
Industry Expertise
Built for BFSI. Tuned for Every Journey.
One AI platform that understands how each BFSI business operates – so every journey, from onboarding to collections, resolves fully, securely, and without friction.
the AI-native CX platform for BFSI
Because it has everything you need to automate BFSI CX – end-to-end.
Bring every conversation, tool, and AI agent into a single, intuitive workspace – so your teams resolve faster, personalise at scale, and create delightful experiences for your customers.
Up to 90% reduction in human dependency with AI Agents
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90% faster resolutions with AI agents helping support teams.
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Up to 60% operational cost savings
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What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
BFSI journeys we automate
Purpose-built for every BFSI workflow
Bring every conversation, tool, and AI agent into a single, intuitive workspace – so your teams resolve faster, personalise at scale, and create delightful experiences for your customers.
Pre-sales
- Instant callbacks + outbound AI Agents on fresh leads
- Lead nurturing + mandate setup + KYC follow-ups
Acquisition & onboarding
- Eligibility checks + welcome calls
- eKYC support + OCR onboarding + activation help
Servicing & support
- AI Agents across voice/chat/app
- Card block/unblock (with authentication) + disputes + smart routing
Payments, billing & collections
- EMI/premium notifications + payment links
- PTP capture + recovery support + post-payment confirmation
Retention, growth & intelligence
- Renewals + cross-sell flows + sentiment + service insights
Security & Compliance
Secure by design. Enterprise-grade.
- On-prem/private cloud options; tenant isolation
- Audit trails, RBAC, TLS 1.2, AES-256 encryption
- Data residency + localization considerations (RBI/DPDP)
- Prompt/response logging with PII redaction
- Real-time dashboards, alerts, rollback + structured A/B rollouts
See how Kapture can work for your BFSI enterprise
We’ll map your top journeys, define measurable targets, and show how AI Agents are built for your use case.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
