Core Features
Everything You Need To Achieve
Seamless, Real-Time Auditing
But don’t just take our word for it. Let our AI Agents do the talking.
Real-Time Omnichannel Auditing
Effortlessly monitor every interaction across voice, chat, email, and social media. AI Agents provide unbiased, real-time analysis for total coverage and consistency.
Powerful Analytics
Receive instant summaries and deep insights from each conversation. From trends, sentiment analysis to compliance checks, see what matters most—without the wait.
Agent Performance & Coaching
Track team and individual performance with tailored feedback and targeted coaching opportunities, driving consistent improvement.
Comparison
There’s A Better Way
To Gain Actionable Insights & Ensure Compliance
Experience quality audits like never before. Say goodbye to fragmented, inconsistent processes.
Manual Auditing
Limited coverage of interactions (Mostly text-based audits).- Prone to bias, inconsistency, and limited capacity.
- Delayed insights with long feedback loops.
- High costs caused by labor-intensive processes, inconsistent standards, and missed compliance breaches.
Limited coverage of interactions (Mostly text-based audits).
AI Agents for Quality Audits
Omnichannel Coverage: Audits every interaction—text, chat, voice & social media.
QA on Autopilot: Follow scorecards & deliver consistent, unbiased, instant assessments.
Instant Insights: Summaries, Sentiments Analytics, Agent Performance, and more.
Cost-Effective & Scalable: Slash costs and boost efficiency with automated detection of compliance gaps and coaching opportunities – scaling as you grow.
Product Demo
See AI Agents for Quality Audits in Action
Click to see our 2 minute demo.
Customers
Trusted by 1000+ Enterprises to Transform Customer Experience and Drive Growth
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
+1(415) 319-8777 (USA)
enquiries@kapture.cx
