From Stagnation to Elevation: Revitalizing Travel Experiences
Are you ready to keep today’s travelers from jumping ship at the first sign of friction?
In a customer-centric ecosystem where seamless interactions are now the norm, technology-driven touchpoints must deliver smooth, snag-free experiences every time
Travelers have no qualms about switching to other platforms or service providers if they feel their expectations aren’t met. This eBook reveals how to navigate these high-stakes demands, boost satisfaction, and foster brand loyalty in an ever-competitive landscape.
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What you’ll learn
- Unlocking RFM & CLV: How improving Recency, Frequency, and Monetary values can elevate Customer Lifetime Value.
- The Alaska Airlines Edge: Insights from a real-world case study demonstrating frictionless travel experiences.
- Seeing Through the Traveler’s Eyes: Understand the key pain points customers face at every stage of their journey.
- Activating Loyalty, Supercharging Growth: Discover strategies that help you take control of your revenue engine.
- The Industry Revolution: Explore the forces reshaping every trip and stay ahead of the curve.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
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1000+ Enterprises Trust Kapture
Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Talk to us to know how Kapture can work best for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
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