Six Essentials to
Perfecting a CX Strategy
Is building a great product enough to win over discerning consumers in the durables market—where purchases are infrequent, expectations are high, and loyalty can make or break a brand?
In this eBook, discover how to deliver exceptional customer experiences at every stage of the journey: from sales and installation through after-sales service. Gain the insights you need to navigate this complex but rewarding space and keep your customers coming back for more.
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What you’ll learn
- Navigating CX in the Durables Market: Understand why creating memorable experiences is vital in a sector dominated by high-stake, long-lasting purchases.
- Aligning with Your Customers: See how to integrate those needs into your corporate priorities, making customer satisfaction part of your brand DNA.
- Ensuring Total Convenience: Explore how seamless end-to-end CX fosters trust, loyalty, and enthusiastic word-of-mouth.
- Implementing a Consistent CX Platform: Uncover why a unified approach is the key to delivering frictionless experiences at every touchpoint.

Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
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1000+ Enterprises Trust Kapture
Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience

Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively

50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience

Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.

70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer

Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.

17%
CSAT Improved
Talk to us to know how Kapture can work best for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
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