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Customer Service 26 Sep 2024

Top Features to Look for in an Effective Ticket Management System

Table of Contents 1 . What Is a Ticket Management System? 2. Why Do Companies […]

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Customer Service 26 Apr 2022

AI Ticketing Software: What are the Benefits And Why You Need It

Today we are surrounded by the brilliance of artificial intelligence. Take a look around. From […]

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Employee Experience 11 May 2021

Covid-ready Remote Work Solutions for Customer Support Teams

According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]

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How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness

Customer Support has become an integral part of almost every business enterprise these days. Moving […]

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Customer Service 27 Jun 2019

5 Essential Features that a Ticket Management Software Should Have

A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer […]

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