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Tag: Ticket Management Software
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Top Features to Look for in an Effective Ticket Management System
Have you noticed how customer support has changed with the rise of Artificial Intelligence (AI) […]
The Ultimate Guide to Design Customer Support Escalation Matrix
“Between an uncontrolled escalation and passivity, there’s a demanding road of responsibility that we must […]
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with […]
Support Ticket Reporting Made Less Cluttered
Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. […]
