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Customer Service 24 Feb 2025

How Customer Care Chatbots Help Reduce Churn in E-Commerce Businesses

Picture this: After a long workday, a consumer browses your online store on a Friday […]

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Customer Service 13 Jan 2025

Top 9 Live Chat Software for Customer Support: Features, Benefits, and How to Choose the Best

Support staff frequently deal with lengthy phone calls in which customers are routed from one […]

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What's New 16 Jul 2024

G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience

At Kapture CX, we take great pride in providing our clients with creative solutions and […]

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Customer Service 01 Aug 2022

8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service

Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]

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AI & Automation 12 Jun 2020

Redefining Customer Support with AI driven Chat Automation

Kapture CRM introduces a new element to its chat module. The live chat Software  feature […]

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