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Tag: Live Chat
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How Customer Care Chatbots Help Reduce Churn in E-Commerce Businesses
Picture this: After a long workday, a consumer browses your online store on a Friday […]
Top 9 Live Chat Software for Customer Support: Features, Benefits, and How to Choose the Best
Support staff frequently deal with lengthy phone calls in which customers are routed from one […]
G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience
At Kapture CX, we take great pride in providing our clients with creative solutions and […]
8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service
Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]
Redefining Customer Support with AI driven Chat Automation
Kapture CRM introduces a new element to its chat module. The live chat Software feature […]
