With over 2 billion monthly active users, Whatsapp has become the most popular global mobile […]
Tag: Customer Support
Holiday Customer Service: Tips to Handle Support Smoothly
Did you know that according to Microsoft, about 96% of consumers say customer service is […]
The Importance of Customer Care in Customer Support
Usually customer support is one of the most crucial departments in an organization and its […]
Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from it. If […]
How to Make Customer Support Better
Building delightful customer relationships is something that may sound very easy and simple, but is […]
Role Of Contextual Support In Enhancing CX
Most enterprises are aware of how important enhancing customer experience is to maximize their revenue […]
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving […]
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this, it is very difficult for […]
Important Role Played by CRM in the Digital Transformation of the BFSI Sector
Meeting customer expectations and systemized customer support are some of the key challenges currently faced […]
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement […]