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Customer Service 02 May 2023

Scale Customer Support Without Compromising on Quality

As your business grows, so does the demand for customer support. It can be challenging […]

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Customer Experience 27 Oct 2022

CX Acceleration: Here Is How to Do It Right

Ever wondered what is that one thing that can help you be your customer’s first […]

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How To Maximize E-Commerce Customer Service

Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]

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Customer Service 13 Oct 2021

Holiday Customer Service: Tips to Handle Support Smoothly

Did you know that according to Microsoft, about 96% of consumers say customer service is […]

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Feature Update: Kapture Introduces New UI

A closer look at Kapture’s new UI and what you can expect from it.  If […]

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Customer Service 20 May 2021

How to Make Customer Support Better

Building delightful customer relationships is something that may sound very easy and simple, but is […]

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How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness

Customer Support has become an integral part of almost every business enterprise these days. Moving […]

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Customer Service 30 Apr 2020

Manage your customer support operations effectively once the lockdown is lifted

The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid […]

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Customer Experience 12 Feb 2020

5 live chat tips that can help boost your business

With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]

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AI Agent & Automation 10 Feb 2020

How Self-Service Tools Redefine Customer Engagement?

Your customers don’t want to be helped, they want to be able to help themselves. […]

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