Kapture Blog
Tag: AI
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From Solo Agents to AI Collaboratives: The Rise of Multi-Agent Workflows in 2025
The demands placed on AI in today’s business environment are no longer simple or isolated. […]
15 Best AI Tools for Customer Support in 2025: Features, Benefits, and Comparison
AI tools for customer support are changing how organizations and customers interact, making service more […]
AI-Based Contact Centers: The Future of Customer Support
Traditional contact centers often struggle with outdated technology, high call volumes, increased abandonment rates, and […]
How AI is Revolutionizing Customer Insights: A Complete Guide
“Artificial intelligence would be the ultimate version of Google. The ultimate search engine that would […]
From Burnout to Brilliance: Rethinking Agent Experience with AI
It’s not hard to see why so many support agents feel overloaded. The pace of […]
Why Vertical LLMs Are the Future of AI-Driven Customer Experience?
The key is to set realistic customer expectations and then not just to meet them, but […]
The Cost of Doing Nothing: Why AI Adoption Is No Longer Optional in CX
Can you think of a world without smartphones, cars, or computers? Technologies that once seemed […]
Agentic AI vs. Generative AI: What’s the Difference & Why it Matters
Think of Dolores from Westworld — no longer just following commands, but learning, adapting, and […]
