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SLA Management: A Comprehensive Guide and Best Practices
Imagine you’re about to embark on a grand adventure. You’ve meticulously planned your route, booked […]
Why Do Knowledge Management Systems Fail? (The Mistakes And The Fixes)
“Knowledge is ever-evolving, making knowledge management a never-ending effort.” Competition in the SaaS industry, or […]
10 Follow-Up Emails That Improve Customer Loyalty
“You cannot buy loyalty; you cannot buy the devotion of hearts, minds, and souls. You […]
10 Best Ways to Optimize your Customer Success plan
Customer success is like a red dot on Google maps where it is the ultimate […]
Customer Success from a Love Book: Here’s How We Decoded It
Customer Love is two words that companies out there want to achieve every single day. […]
10 Strategies for Doing Customer Service Right as a Startup
Exceptional customer experiences are no longer just a bonus—they’re a necessity. For startups, building strong […]
The First Call Resolution Advantage: Everything You Need to Know
There’s nothing more frustrating for a customer facing an issue than being told by a […]
Here’s all that is to know about an Agent’s Tone of Voice in Customer Service
Customer Support is one of the key differentiators that every company out there strives to […]
Support Queue Management Tips
“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
Ways to Identify and Meet Customer Expectations
According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]
