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Customer Service
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The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]
12 Tips to Maintain a Positive Attitude in Customer Service
Customer service agents can positively influence customers in so many ways. Let’s talk about some […]
8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service
Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]
A Comprehensive Guide On Average Handle Time (AHT)
The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]
Service Desks vs Help Desks: What Are They and Why Are They Important?
The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, […]
Mastering Customer Problem-Solving: 9 Proven Techniques
Customers face a wide range of issues, each with different levels of complexity and perspectives. […]
The Importance & Best Practices of SaaS Customer Support
If you are looking for great success in the SaaS industry, then having a Customer […]
Why Email Response Time matter in Customer Service and how to improve it?
In business, being able to respond to emails faster can help you gain an upper […]
18 Strategies for Implementing Positive Language in Customer Service
‘I cannot help you with that.’ ‘I see the issue, let’s see what we can […]
Developing a Customer Feedback System for Success
Gather, share, and implement customer feedback to help your business grow…. That’s a terrific idea! […]
