Customer Service

Pylon is known for helping teams manage customer support through a clean, straightforward ticketing system […]

Today’s customers rarely pick up the phone or write emails. Most prefer sending a quick […]

A staggering 73% of consumers will switch brands after multiple poor service experiences, making your choice of CX platform more critical than ever. If you’re seeking more flexibility, analytics, or industry-specific support, these top Yellow.ai alternatives for 2025 go far beyond basic automation.

When Intercom launched, it disrupted the customer support space. It introduced in-app messaging, bots, and […]

You’ve got to start with the customer experience and work back toward the technology, not […]

Picture this: After a long workday, a consumer browses your online store on a Friday […]

Let’s be real—chatbots are everywhere. They efficiently answer questions, process requests, and resolve customer issues. […]

HubSpot Service Hub is an all-in-one customer service platform focused on adding functionality to its […]

Businesses often encounter shortcoming with the Freshdesk Tool and their requirements. Here we have put everything you need to make a informed switch.

Looking for a Sprinklr alternative that delivers faster resolutions and deeper customer insights? Kapture offers a unified platform tailored for CX-first teams—blending automation, omnichannel support, and real-time reporting to transform your service delivery.