Customer Service

8×8 was once known for its affordability and reliability but now struggles with bugs, weak automation, and limited insights. This article explores top 8×8 alternatives built to deliver smarter, faster, and more scalable CX.

Looking to move beyond Help Scout? This blog explores 9 powerful alternatives that offer smarter automation, omnichannel support, and modern CX capabilities for 2025.

Discover the top 11 Tidio alternatives built to scale customer support with AI, automation, and omnichannel tools.
Whether you’re a startup or an enterprise, find the right CX platform to grow beyond basic chat.

ServiceNow is powerful for managing complex workflows, but its setup and maintenance can overwhelm smaller teams. This article explores simpler, faster alternatives like Kapture CX that prioritize customer experience and agility.

In 2025, customer service defines brand loyalty. Customers expect instant, personalized support—and the right CSM system helps teams respond faster, stay organized, and deliver experiences that keep them coming back.

Sendbird is a reliable messaging platform, but many teams now seek more customization and cost-effective options. This article highlights the top Sendbird alternatives to explore in 2025.

Gorgias was once the go-to helpdesk for Shopify brands but now struggles with high costs and limited analytics. This article explores the top Gorgias alternatives offering better value, performance, and scalability.

Pylon’s simplicity suits small teams but limits scalability, automation, and integration as businesses grow. This article highlights the best Pylon alternatives built to enhance efficiency and customer experience.

Gupshup helps businesses manage messaging across channels, but it often lacks simplicity and deep CRM integration. This article explores the best Gupshup alternatives that offer easier setup and smarter automation.

A staggering 73% of consumers will switch brands after multiple poor service experiences, making your choice of CX platform more critical than ever. If you’re seeking more flexibility, analytics, or industry-specific support, these top Yellow.ai alternatives for 2026 go far beyond basic automation.