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15 Best Intercom Alternatives to Consider in 2025
When Intercom launched, it disrupted the customer support space. It introduced in-app messaging, bots, and […]
The Future of Customer Support: Ticketing System Innovations
You’ve got to start with the customer experience and work back toward the technology, not […]
How Customer Care Chatbots Help Reduce Churn in E-Commerce Businesses
Picture this: After a long workday, a consumer browses your online store on a Friday […]
How to Train Customer Service Chatbots to Deliver Brand-Authentic Customer Interactions
Let’s be real—chatbots are everywhere. They efficiently answer questions, process requests, and resolve customer issues. […]
Top 13 HubSpot Service Hub Alternatives: Comparison, Benefits, and Expert Picks for 2025
HubSpot Service Hub is an all-in-one customer service platform focused on adding functionality to its […]
Top 13 Freshdesk Alternatives: Compare Features, Benefits, and Choose the Best Fit for Your Business
Introduction to Freshdesk and the Need for Alternatives “Customer need” is a dynamic entity that […]
8 Powerful Sprinklr Service Alternatives: Find the Perfect Fit
Looking for a Sprinklr alternative that delivers faster resolutions and deeper customer insights? Kapture offers a unified platform tailored for CX-first teams—blending automation, omnichannel support, and real-time reporting to transform your service delivery.
Top 11 Salesforce Service Cloud Alternatives: Features, Benefits, and How to Choose the Best Fit
Salesforce Service Cloud is a powerful customer service platform known for its extensive functionality and […]
Why Every Business Needs a Smart Service Desk?
Gone are the days when service desks were limited to IT troubleshooting. Today, they serve as […]
Top 9 Live Chat Software for Customer Support: Features, Benefits, and How to Choose the Best
Support staff frequently deal with lengthy phone calls in which customers are routed from one […]