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Customer Service 29 May 2025

15 Best Intercom Alternatives to Consider in 2025

When Intercom launched, it disrupted the customer support space. It introduced in-app messaging, bots, and […]

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Customer Service 17 May 2025

The Future of Customer Support: Ticketing System Innovations

You’ve got to start with the customer experience and work back toward the technology, not […]

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Customer Service 24 Feb 2025

How Customer Care Chatbots Help Reduce Churn in E-Commerce Businesses

Picture this: After a long workday, a consumer browses your online store on a Friday […]

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Customer Service 24 Feb 2025

How to Train Customer Service Chatbots to Deliver Brand-Authentic Customer Interactions

Let’s be real—chatbots are everywhere. They efficiently answer questions, process requests, and resolve customer issues. […]

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Customer Service 21 Feb 2025

Top 13 HubSpot Service Hub Alternatives: Comparison, Benefits, and Expert Picks for 2025

HubSpot Service Hub is an all-in-one customer service platform focused on adding functionality to its […]

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Customer Service 21 Feb 2025

Top 13 Freshdesk Alternatives: Compare Features, Benefits, and Choose the Best Fit for Your Business

Introduction to Freshdesk and the Need for Alternatives “Customer need” is a dynamic entity that […]

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Customer Service 21 Feb 2025

8 Powerful Sprinklr Service Alternatives: Find the Perfect Fit

Looking for a Sprinklr alternative that delivers faster resolutions and deeper customer insights? Kapture offers a unified platform tailored for CX-first teams—blending automation, omnichannel support, and real-time reporting to transform your service delivery.

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Customer Service 19 Feb 2025

Top 11 Salesforce Service Cloud Alternatives: Features, Benefits, and How to Choose the Best Fit

Salesforce Service Cloud is a powerful customer service platform known for its extensive functionality and […]

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Customer Service 21 Jan 2025

Why Every Business Needs a Smart Service Desk?

Gone are the days when service desks were limited to IT troubleshooting. Today, they serve as […]

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Customer Service 13 Jan 2025

Top 9 Live Chat Software for Customer Support: Features, Benefits, and How to Choose the Best

Support staff frequently deal with lengthy phone calls in which customers are routed from one […]

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