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B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!
“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]
What is customer service policy and why is it important?
We all have come across a situation where different customers with a similar issue have […]
7 Brilliant Customer Service Training Games
Providing brilliant customer service is one of the most important aspects of any successful 21st-century […]
The Road to Customer Satisfaction: Best Practices Unveiled
Customer Satisfaction is a key metric that businesses use to understand how happy a customer […]
Handling Customer Complaints on Social Media: Proven Strategies for Success
Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]
The Ultimate Guide to Designing an Escalation Matrix for Service Support: Templates, Best Practices & More
A Customer Support Escalation Matrix ensures that customer issues are resolved quickly by the appropriate team at each level of complexity. This blog explains how to optimize the escalation process to improve response times, customer satisfaction, and overall ROI.
How To Make The Shift from Reactive to Proactive Customer Service
In the realm of customer service, the term “proactive customer service” is often mentioned. While […]
The Best Customer Ticket Assignment Strategies
“People will soon forget what you said. They will never forget how you made them […]
How Do You Evaluate Customer Service
When your customers are satisfied and happy with your customer service they tend to promote […]
