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Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms that help us connect with […]
I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers […]
Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; […]
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
Customer Support Technology in the Era of Trust
Trust – In the absence of this key customer experience factor, brands lack a solid […]
13 Powerful Phrases You Need to Use for Great Customer Support
Behind every successful business lies a wonderful customer support team. Yes, I know that a […]
The Consumer Evolution: Creating a Compelling Consumer Experience
In the present scenario, customer satisfaction has become the most significant factor for businesses. Companies […]
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents […]
Is it necessary to have a Ticket Management Software for Helpdesk Operation?
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain […]
5 Essential Features that a Ticket Management Software Should Have
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer […]
