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AI & Automation 24 Feb 2022

5 ways to improve customer self-service strategies

Across industries, fully 81% of all customers attempt to take care of matters themselves before […]

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AI & Automation 18 Feb 2022

THE FUTURE OF SELF-SERVICE

The goal of any customer-centric business is to increase value by decreasing effort. Let us […]

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AI & Automation 12 Oct 2020

Customer Support Automation: The Future of Customer Service

Gone are the days when customers would have to wait for long on calls while […]

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AI & Automation 12 Jun 2020

Redefining Customer Support with AI driven Chat Automation

Kapture CRM introduces a new element to its chat module. The live chat Software  feature […]

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AI & Automation 10 Feb 2020

How Self-Service Tools Redefine Customer Engagement?

Your customers don’t want to be helped, they want to be able to help themselves. […]

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AI & Automation 03 Dec 2019

Why AI Chatbot Should be a Part of Your New Support Strategy

The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]

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AI & Automation 20 Sep 2019

5 Insightful Stats about Chat-bots

You might have several heads scratching questions like What is a Chatbot? Are Chatbots Better than Humans? What are the best strategies for leveraging Chatbots to accomplish business…

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