Table of Contents 1 . What is SLA Adherence? 2. The Challenges Behind SLA Compliance […]
Category: AI & Automation
Hallucinations in Customer Support Systems: Understanding Why AI Goes Rogue
Table of Contents 1. What Causes AI Hallucinations? 2. The Customer Consequences 3. How Does […]
Agentic AI vs AI Agents: Key Differences & CX Impact Explained
Table of Contents 1. Defining the Basics: What Are AI Agents? 2. What is Agentic […]
Best Multimodal AI for Customer Experience: GPT-4o vs Gemini 1.5 vs Claude 3
Table of Contents 1. What is Multimodal AI? 2. Benchmarking GPT-4o, Gemini 1.5, and Claude […]
Agentic AI: From Prompt to Power
We’ve all been here. You type out a long question to ask a chatbot, hit […]
From Solo Agents to AI Collaboratives: The Rise of Multi-Agent Workflows in 2025
Table of Contents 1. What Are Multi-Agent Workflows? 2. How Multi-Agent Workflows Function 3. How […]
Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer
Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]
Best Conversational AI Chatbot for Customer Support: Top 11 Tools in 2025
Table of Contents 1 . Overview of a Conversational AI Chatbot in Customer Support 2. […]
Smarter CX with RAG: Enhancing LLMs for Accuracy and Context
Table of Contents 1. The Problem with Traditional Chatbots and Vanilla LLMs 2. What is […]
15 Best AI Tools for Customer Support in 2025: Features, Benefits, and Comparison
Table of Contents 1. Best Features to Look for in AI Customer Service Software 2. […]
