Kapture Blog
AI Agent & Automation
Explore all Blogs
Voicebot in Banking: Revolutionizing Customer Service with Conversational AI
As per Forrester’s European Banking Customer Experience Index (1), quick settlements of customer inquiries, simple language […]
Top 13 Conversational AI Solutions for Enhancing Customer Experiences
When it comes to interactions between companies and their customers, conversational AI lays the groundwork […]
AI Copilot: Transforming Workflows and Customer Experience Across Industries
When you hear “copilot,” you probably think of the aviation industry—a trusted partner helping the […]
Conversational AI Voicebot: A Game-Changer in Customer Engagement
“It’s not about displacing humans; it’s about humanizing the digital experience.” – Rob Garf (VP, […]
Voicebot for CX: The Ultimate Guide to 2025’s Best Platforms
Businesses today are under strain to provide prompt, individualized, and satisfying customer service. According to […]
AI Voice Chatbots: Transforming the Future of Customer Service
Customer outreach teams are facing a growing tide of complex service demands, from managing a […]
The Future of Customer Service is Here: AI Voice Agents and the Customer Experience
We are at the core of an ongoing transformation in customer service. Imagine a world […]
Chatbot or Voice Bot? A Guide to Choosing the Best AI for Customer Support
“Know what your customers want most and what your company does best. Focus on where […]
Conversational AI vs. Chatbots: The Difference and the Impact
Conversational artificial intelligence and chatbots are well-known technologies used in customer service. While they are […]
What is Customer Self-Service?
Today, customers want speedy fixes without the hassle of waiting for human help. According to […]
