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The Prompt Whisperers: How Prompt Engineering is Evolving Customer Support
Many CX teams are betting on vague, overconfident AI strategies that miss real-world support needs. This blog unpacks how Prompt Whisperers are changing the game with precise, scalable prompt engineering.
What Frontier Models Can (and Still Can’t) Reason About
Frontier models sound promising, but most fail at logic, not language—risking customer trust. This blog reveals where AI delivers and where it still falls short.
The A2A Protocol: Future of Agent Interoperability
Customers still face fragmented support—repeating issues across chat, email, and calls—because AI agents don’t talk to each other. The A2A Protocol fixes this by enabling seamless agent-to-agent communication for a smoother customer experience.
Synthetic Data Generation: The Ethical Solution to Training CX AI with Limited Customer Data
Training AI for customer support is challenging due to strict data privacy regulations. This blog explores how synthetic data offers a safe, realistic way to train CX models without risking compliance.
Voice AI’s Role in Improving SLA Adherence for Customer Support
Poor SLA adherence can quietly drain revenue and loyalty—Forbes estimates bad service costs $3.7T globally. Voice AI changes that by automating responses, improving accuracy, and helping teams meet SLAs with ease.
Hallucinations in Customer Support Systems: Understanding Why AI Goes Rogue
Ever had a chatbot sound confident but be wrong? That’s an AI hallucination—false yet believable answers that hurt trust. This blog breaks down why it happens and how grounded AI prevents it.
Agentic AI vs AI Agents: Key Differences & CX Impact Explained
Agentic AI goes beyond regular AI agents—it learns, adapts, and acts autonomously to elevate customer experience. This blog explores how the two differ and where each fits best.
Best Multimodal AI for Customer Experience: GPT-4o vs Gemini 1.5 vs Claude 3
Multimodal AI is redefining customer interactions by merging text, voice, and visuals into seamless experiences. This blog explores what’s driving its rapid adoption, how leading models compare, and what it means for the future of customer experience.
Agentic AI: From Prompt to Power
We’ve all been there — asking a chatbot a simple question only to get a long, unhelpful answer. That’s changing with Agentic AI — the new era where AI doesn’t just talk, it takes action.
From Solo Agents to AI Collaboratives: The Rise of Multi-Agent Workflows in 2025
AI is evolving from solo systems to multi-agent workflows, where specialized AI agents collaborate to handle complex tasks — marking a new era of intelligent, connected operations in 2025.
