Kapture Blog
AI Agent & Automation
Explore all Blogs
From Burnout to Brilliance: Rethinking Agent Experience with AI
It’s not hard to see why so many support agents feel overloaded. The pace of […]
Beyond the Prompt: Unlocking the Real Power of LLMs
Most people use Large Language Models (LLMs) like they use a Swiss Army knife to […]
Why Vertical LLMs Are the Future of AI-Driven Customer Experience?
The key is to set realistic customer expectations and then not just to meet them, but […]
The Cost of Doing Nothing: Why AI Adoption Is No Longer Optional in CX
Can you think of a world without smartphones, cars, or computers? Technologies that once seemed […]
Agentic AI in CX: Moving Beyond Automation to Autonomy
What if your customer support agents didn’t follow scripts but could think, act, and adapt […]
Agentic AI vs. Generative AI: What’s the Difference & Why it Matters
Think of Dolores from Westworld — no longer just following commands, but learning, adapting, and […]
Inside the AI Agent Brain: How Natural Language Processing Works
Ever called customer support only to get stuck in an endless IVR loop? Now imagine […]
AI for Customer Support: Should You Go Native or Add-On?
Customer expectations are at an all-time high right now. 73% of customers expect businesses to genuinely comprehend […]
Voicebot in Banking: Revolutionizing Customer Service with Conversational AI
As per Forrester’s European Banking Customer Experience Index (1), quick settlements of customer inquiries, simple language […]
Top 13 Conversational AI Solutions for Enhancing Customer Experiences
When it comes to interactions between companies and their customers, conversational AI lays the groundwork […]
