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Hallucinations in Customer Support Systems: Understanding Why AI Goes Rogue
Have you ever had a chatbot sound absolutely sure yet completely wrong? Odds are, you’ve […]
Agentic AI vs AI Agents: Key Differences & CX Impact Explained
The customer experience is the next competitive battleground. – Jerry Gregoire, CIO, Dell Computers. In […]
Best Multimodal AI for Customer Experience: GPT-4o vs Gemini 1.5 vs Claude 3
Multimodal AI is moving from its experimental stage to now reshaping how brands build customer […]
Agentic AI: From Prompt to Power
We’ve all been here. You type out a long question to ask a chatbot, hit […]
From Solo Agents to AI Collaboratives: The Rise of Multi-Agent Workflows in 2025
The demands placed on AI in today’s business environment are no longer simple or isolated. […]
Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer
Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]
Best Conversational AI Chatbot for Customer Support: Top 11 Tools in 2025
According to Gartner, 80% of customer service firms use generative AI to enhance the customer service […]
Smarter CX with RAG: Enhancing LLMs for Accuracy and Context
Rule-based chatbots were the first common components of the chatbot hype cycle. These systems were […]
15 Best AI Tools for Customer Support in 2025: Features, Benefits, and Comparison
AI tools for customer support are changing how organizations and customers interact, making service more […]
How AI is Revolutionizing Customer Insights: A Complete Guide
“Artificial intelligence would be the ultimate version of Google. The ultimate search engine that would […]