Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
20 Top Challenges & Solutions of Inventory Management
Inventory management is one of the key processes in an e-commerce company where stock updates […]
21 Common Customer Complaints in Hospitality & Hotels – How to Avoid Them
The hospitality industry is all about delivering a seamless customer service experience. One bad customer […]
How to Prevent Employee Knowledge Hoarding in the Workplace
Managing the office scrooge ‘Hoarding’! The word conjures up an image of a gnarly old […]
The Benefits of Single Sign-on for Your Help Desks
Switching platforms while resolving customer queries can be hectic and time-consuming for both the agents […]
11 Tips to Improve Customer Service in Retail Business
Wonder why customers just window shop and roll out without making a purchase? Despite having […]
10 Benefits of Live Chat for the Travel Industry
“Around 73% of customers find live chat the most satisfactory form of communication with a […]
AI Ticketing Software: What are the Benefits And Why You Need It
Today we are surrounded by the brilliance of artificial intelligence. Take a look around. From […]
Understanding Types of Knowledge Management Systems: Pros and Cons
Table of Content 1 . The different types of knowledge management systems 2. Pros and […]
The Ultimate Guide to Managing Warranty Requests
Pssst………automate it, automate it, automate it Warranties are service contracts that let your customers know […]
Features
Industries
Use Cases
- Helpdesk Management System
- Omnichannel Contact Center
- Internal Ticketing
- AI Ticket Management System
- Service Center Software
- Customer Experience Platform
- Email Ticketing System
Compare
Resources
Company
