Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Top 9 Reasons Your Business is Losing Customers
Today’s informed customers hold the power. Easy access to information equips them to make smarter […]
The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]
How To Maximize E-Commerce Customer Service
Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]
10 Innovative Features of Helpdesk Software That You Need
Feeling overwhelmed by the sheer number of features offered by different help desk software options? […]
12 Tips to Maintain a Positive Attitude in Customer Service
Customer service agents can positively influence customers in so many ways. Let’s talk about some […]
8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service
Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]
How Inefficient FMCG Distribution Slows Down Your Business and Ways To Prevent It?
All businesses face some specific challenges, including FMCG. This is an ample market opportunity for […]
A Comprehensive Guide On Average Handle Time (AHT)
The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]
How Smart Inventory Management System Lets You Stay On Top of your Business
The key to running a successful retail business is to have good visibility into the […]
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