Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
A Complete Guide to Train Customer Service Agents Using LMS & KMS
Is this annoying or is this annoying? The agent tells you they will get back […]
9 Tips that will help you improve your First-Call Resolution rates
According to a report by Forbes, about 74% of consumers are at least somewhat likely […]
Introducing Instagram Messenger API Integration with Kapture
Instagram is one of the most used platforms in the entire world. According to Hootsuite […]
How to Get a 360-Degree Overview of Your Customers
‘Please wait for 2 minutes while I access your information.’ ‘Can you please give us […]
Resolving customer issues faster: A guide to creating delightful customer experiences
Be it a small business or a Fortune 500 company, customer experience is always a […]
Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from it. If […]
Kapture integration with Shopify
What is shopify? Shopify is the E-commerce platform that you can use to build your […]
How to Make Customer Support Better
Building delightful customer relationships is something that may sound very easy and simple, but is […]
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]
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