Vikas Garg

Use customer data and add value to your business Business in the digital era is […]

“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]

According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]

Customer Engagement  Customer Experience  Brands making an effort to maintain customer relationships  Customers’ perception of […]

80% of B2B buyers expect the same buying experience that is given to the B2C […]

“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]

We all have come across a situation where different customers with a similar issue have […]

A healthy business relationship is as important as growing the business. It starts with effective […]

With Kapture’s seamless Google Business Review integration, you as a business can incorporate customer reviews […]