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Vikas Garg

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CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

» More blog posts by Vikas Garg:

Analytics & Insights 10 Feb 2022

10 ways to make the most of your Customer Data

Use customer data and add value to your business Business in the digital era is […]

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Customer Service 04 Feb 2022

Support Queue Management Tips

“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]

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Customer Service 28 Jan 2022

Ways to Identify and Meet Customer Expectations

According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]

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Customer Experience 22 Jan 2022

Customer Experience Vs Customer Engagement: Everything You Need To Know

Customer Engagement  Customer Experience  Brands making an effort to maintain customer relationships  Customers’ perception of […]

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Customer Service 20 Jan 2022

B2B Customer Service: Its Importance in the B2B Industry

80% of B2B buyers expect the same buying experience that is given to the B2C […]

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Customer Service 13 Jan 2022

Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!

“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]

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Customer Service 12 Jan 2022

What is customer service policy and why is it important?

We all have come across a situation where different customers with a similar issue have […]

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Customer Experience 11 Jan 2022

Building Customer Trust: 5 Easy Ways to Do It

According to Forbes, a whopping 83% of customers would recommend a company they trusted to […]

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Introducing Google My Business Review Integration With Kapture

With Kapture’s seamless Google Business Review integration, you as a business can incorporate customer reviews […]

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