Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
10 ways to make the most of your Customer Data
Use customer data and add value to your business Business in the digital era is […]
Support Queue Management Tips
“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
Ways to Identify and Meet Customer Expectations
According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]
Customer Experience Vs Customer Engagement: Everything You Need To Know
Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]
B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!
“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]
What is customer service policy and why is it important?
We all have come across a situation where different customers with a similar issue have […]
Building Customer Trust: 5 Easy Ways to Do It
According to Forbes, a whopping 83% of customers would recommend a company they trusted to […]
Introducing Google My Business Review Integration With Kapture
With Kapture’s seamless Google Business Review integration, you as a business can incorporate customer reviews […]
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