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Vikas Garg

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CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

» More blog posts by Vikas Garg:

Customer Service 11 Mar 2022

10 Follow-Up Emails That Improve Customer Loyalty

“You cannot buy loyalty; you cannot buy the devotion of hearts, minds, and souls. You […]

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Employee Experience 10 Mar 2022

Tips to Organize Field Service Scheduling and Dispatching

Field Service Management (FSM) is a method of planning and optimizing operations that take place […]

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Customer Service 10 Mar 2022

10 Best Ways to Optimize your Customer Success plan

Customer success is like a red dot on Google maps where it is the ultimate […]

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Analytics & Insights 07 Mar 2022

Customer Effort Score (CES): A Complete Guide

In the recent competitive landscape, it is easy for customers to switch to another brand […]

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Analytics & Insights 04 Mar 2022

How Brands Can Track And Improve Customer Perception: The Complete Guide

Content Highlights: What Is Customer Perception? Know-How To Track Customer Perception Ways To Improve Customer […]

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Managing customer interactions in the Kapture Agent Workspace

This article describes a few customer interactions that you might come across when Chat, Call […]

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Customer Experience 04 Mar 2022

The Customer Journey Funnel: Key to Sustainable Growth

The customer journey is a precise overview of every movement a lead takes on their […]

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Customer Service 04 Mar 2022

Customer Success from a Love Book: Here’s How We Decoded It

Customer Love is two words that companies out there want to achieve every single day. […]

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Customer Experience 04 Mar 2022

The Ultimate Guide To Selecting The Right Type of Helpdesk Software

Customer service is an integral part of any business. Most businesses execute this by managing […]

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