Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
10 Follow-Up Emails That Improve Customer Loyalty
“You cannot buy loyalty; you cannot buy the devotion of hearts, minds, and souls. You […]
Tips to Organize Field Service Scheduling and Dispatching
Field Service Management (FSM) is a method of planning and optimizing operations that take place […]
10 Best Ways to Optimize your Customer Success plan
Customer success is like a red dot on Google maps where it is the ultimate […]
Customer Effort Score (CES): A Complete Guide
In the recent competitive landscape, it is easy for customers to switch to another brand […]
How Brands Can Track And Improve Customer Perception: The Complete Guide
What Is Customer Perception? The act of perceiving means forming a mental image, concept, […]
Managing customer interactions in the Kapture Agent Workspace
This article describes a few customer interactions that you might come across when Chat, Call […]
The Customer Journey Funnel: Key to Sustainable Growth
The customer journey is a precise overview of every movement a lead takes on their […]
Customer Success from a Love Book: Here’s How We Decoded It
Customer Love is two words that companies out there want to achieve every single day. […]
The Ultimate Guide To Selecting The Right Type of Helpdesk Software
Customer service is an integral part of any business. Most businesses execute this by managing […]
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