Seona Shaji
Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.
» More blog posts by Seona Shaji:
G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience
At Kapture CX, we take great pride in providing our clients with creative solutions and […]
Personalized, Proactive, and Efficient: The GenAI Advantage in CX
Time and again customers have made it clear that they expect business to respect their […]
Net Promoter Score 101: A Comprehensive Guide for Businesses
There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]
Crafting a Compelling Business Case for CX Technology
Customer experience is no longer a mere buzzword, it is in fact a critical factor […]
The Power of GenAI Knowledge Base: A Revolution in Information Access
Changing with the times to meet demands is imperative for any business that wishes to […]
Auto QA: Automating Customer Support Quality Assurance
Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]
Why Social Media Matters More Than You Think
The rise of social media has fundamentally changed the customer service landscape. While brands can […]
Beyond Amenities: Why Customer Service is the Key to Unforgettable Hospitality
The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]
The Powerhouse Behind Exceptional Service: Agent Assist with GenAI
Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]
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