Seona Shaji

“Customer service should not be a department. It should be the entire company.” – Tony […]

Are your customers satisfied with your brand’s service? Success in the modern business world does […]

The best kind of support ticket is the one that never gets created—and for businesses, […]

Discover 13 top Zendesk alternatives that can elevate your customer service strategy with better customization, automation, and value. These platforms offer powerful tools to enhance support efficiency and build lasting customer relationships.

Have you noticed how customer support has changed with the rise of Artificial Intelligence (AI) […]

Introduction Every business has a central hub for customer interaction, where support and guidance are […]

A customer experience platform is a tool that helps businesses centralize different support channels and carry out cx operations so that customers have a delightful experience interacting with the business

Rising call volumes and sky-high customer expectations demand more than just reactive support. Modern customer service software empowers businesses to meet these expectations with speed, personalization, and consistency. In this guide, explore what makes a support tool effective, why it’s essential today, and which platforms lead the way.

Energy and utility companies play a critical role in maintaining the quality of life for […]