Seona Shaji

Jeff Bezos once said, “We see our customers as invited guests to a party, and […]

Have you noticed how customer support has changed with the rise of Artificial Intelligence (AI) […]

Introduction Every business has a central hub for customer interaction, where support and guidance are […]

What is the hallmark of exceptional customer experience? Businesses often use cookie-cutter approaches to improve […]

Rising call volumes and sky-high customer expectations demand more than just reactive support. Modern customer service software empowers businesses to meet these expectations with speed, personalization, and consistency. In this guide, explore what makes a support tool effective, why it’s essential today, and which platforms lead the way.

Energy and utility companies play a critical role in maintaining the quality of life for […]

What do you think of when you hear “voice bot”? Probably Siri, Alexa, or even […]

WhatsApp isn’t just an instant messaging app anymore—it has grown to be one of the […]

Recently, my 7 year old washing machine stopped working mid wash. I knew reaching out […]