Auto QA: Automating Customer Support Quality Assurance
Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]
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» More blog posts by Seona Shaji:
Why Social Media Matters More Than You Think
The rise of social media has fundamentally changed the customer service landscape. While brands can […]
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Beyond Amenities: Why Customer Service is the Key to Unforgettable Hospitality
The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]
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The Powerhouse Behind Exceptional Service: Agent Assist with GenAI
Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]
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Transforming Customer Service: The Power of Self-Serve Solutions
Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]
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Build Customer Loyalty, Reap Profits
Picture this: You walk past a sea of coffee shops, each with tempting offers – […]
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Empowering Travelers with Optimal CX Strategies
The boom in the travel industry is evident. The urge to travel, explore places, and […]
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Customer Service Expectations: Prioritizing Efforts to Deliver the Best CX
Every single touchpoint between a business and its customers is an opportunity to deliver a […]
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The Crucial Role of Customer Support in Travel
A customer’s journey with your business doesn’t end at buying the ticket. It begins there […]
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Power Moves for Exceptional Ecommerce Support
In today’s hyper-connected world, where every interaction leaves an indelible mark, the axiom that ‘the […]
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