Seona Shaji

When you hear “copilot,” you probably think of the aviation industry—a trusted partner helping the […]

“It’s not about displacing humans; it’s about humanizing the digital experience.” – Rob Garf (VP, […]

Businesses today are under strain to provide prompt, individualized, and satisfying customer service.  According to […]

Customer outreach teams are facing a growing tide of complex service demands, from managing a […]

AI voice agents provide instant, 24/7 customer support, resolving queries quickly and reducing wait times. They also cut costs and free human agents for complex issues, making customer service more efficient and consistent.

“Know what your customers want most and what your company does best. Focus on where […]

Undeniably, every sector and marketplace is highly effective in contemporary society. The only difference between […]

Conversational artificial intelligence and chatbots are well-known technologies used in customer service. While they are […]

“Knowledge is power,” especially when accessible. Imagine a world where your customers or employees have […]