Seona Shaji

What do you think of when you hear “voice bot”? Probably Siri, Alexa, or even […]

WhatsApp isn’t just an instant messaging app anymore—it has grown to be one of the […]

Recently, my 7 year old washing machine stopped working mid wash. I knew reaching out […]

At Kapture CX, we take great pride in providing our clients with creative solutions and […]

Time and again customers have made it clear that they expect business to respect their […]

There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]

Customer experience is no longer a mere buzzword, it is in fact a critical factor […]

Changing with the times to meet demands is imperative for any business that wishes to […]

Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]