Seona Shaji

AI voice bots, like Siri and Alexa, are transforming how businesses interact with customers. This blog explains types of voice bots, their applications, and the benefits they bring to CX.

WhatsApp chatbots enable businesses to provide instant, 24/7 support on a platform used by billions. This blog explains types of WhatsApp chatbots, their benefits, and best practices for implementation.

Recently, my 7 year old washing machine stopped working mid wash. I knew reaching out […]

At Kapture CX, we take great pride in providing our clients with creative solutions and […]

Time and again customers have made it clear that they expect business to respect their […]

There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]

Customer experience is no longer a mere buzzword, it is in fact a critical factor […]

Changing with the times to meet demands is imperative for any business that wishes to […]

Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]