Neha Shelar

The voice of the customer is mission-critical for CX teams as expectations shift overnight and mature VoC programs unlock higher revenue and satisfaction. This blog explains what VoC is, how to collect it, and how CX teams can turn scattered feedback into everyday improvements.

This blog explains how AI agents are revolutionizing customer experience, often working behind the scenes to enhance operations like routing, quality checks, and logistics. These quiet but powerful systems are critical in delivering consistent and contextual responses that keep customers satisfied.

AI agents in finance help CX teams clear backlogs, automate tasks like KYC and loan processing, and deliver fast, accurate, personalized support. This blog explains how they reduce errors and outperform traditional chatbots.

This blog explains how banking AI chatbots handle simpler, always-on queries so service teams can focus on higher-value, judgment-heavy cases. It also highlights how this shift to digital-first support reduces cost-to-serve while improving the overall customer journey.

This blog explains how AI in banking and finance is rapidly reshaping decisions, risk, and customer experience. It highlights real-world gains, from higher revenue to sharper fraud detection and tighter control.

This blog explains why many teams outgrow Zoom Contact Center as they look for deeper automation, better visibility, and stronger AI across channels. It also compares the top Zoom Contact Center alternatives for 2025 so you can pick the platform that best supports your CX goals.

This blog explains why Amazon Connect isn’t always the easiest or most cost-efficient fit for modern, multichannel support teams. It also breaks down the top Amazon Connect alternatives for 2025 so you can compare options without the sales fluff.

This blog explains how conversation intelligence helps CX teams turn thousands of raw calls and transcripts into real-time, insight-rich customer understanding. It also shows how focusing on sentiment, intent, and context can reduce handling time and build a stronger brand.

This blog explains how every customer moment shapes trust — from smooth digital journeys to quick, empathetic support. It also shows how to identify friction and build a 90-day plan to improve customer experience fast.