30th May 2025: Kapture CX, a leading provider of Gen AI powered customer experience (CX) solutions, is setting its sights on aggressive expansion with a projected 100% revenue increase in the current fiscal year (FY25). This ambitious goal comes on the heels of a successful FY24 and a strategic $8 million fundraise led by Cactus Venture Partners and India Alternatives.

Kapture CX has been at the forefront of customer support automation since its inception in 2011. The company leverages cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), and Large Language Models (LLMs) to empower businesses to deliver exceptional customer service. This focus on innovation has fueled Kapture CX’s growth trajectory, attracting over 1,000 enterprise clients across 18 countries.

“We’re witnessing a surge in demand for our solutions across various industries, including BFSI, Retail, Consumer Durables, Energy and Travel,” said Gaurav Juneja, CRO of Kapture CX. “Our presence on SAP and Google Marketplace expands our reach and accessibility, while strategic partnerships with industry leaders like Hitachi further strengthen our go-to-market strategy.”

Kapture CX’s commitment to innovation extends beyond its core platform. The company recently introduced a revolutionary voice bot powered by GenAI, natural language processing, and advanced audio technologies. This intelligent bot interprets customer queries with exceptional precision and delivers efficient responses, transforming customer interactions.

“We’ve always been pioneers in adopting advanced technologies like image processing, sentiment analysis, Auto QA, and NPS modules,” Juneja added. “This focus on technological excellence has yielded impressive results. For instance, we helped India’s largest grocery store achieve a dramatic reduction in turnaround time (TAT) to just 2 minutes, along with a 20% increase in customer satisfaction (CSAT).”

Looking ahead, Kapture CX plans to leverage its momentum to shape the future of customer support automation. The company remains dedicated to delivering empathetic and proactive customer service while emphasizing high customer satisfaction and cost reduction through continuous innovation. Strong partnerships will also play a key role in Kapture CX’s journey to become the leading force in the customer support arena.

About Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Kapture CX, a leading provider of customer experience solutions, today announced the launch of its next-generation AI-powered voice bot, built on cutting-edge Gen AI technology. This innovative solution is poised to revolutionize customer interactions by delivering personalized, efficient, and 24/7 support.

Kapture CX’s Gen AI voice bot leverages the power of large language models (LLMs) to understand the nuances of human conversation. Unlike traditional chatbots, these dynamic AI agents can engage in goal-oriented dialogues, comprehend customer needs, and provide highly personalized responses. This translates to a more natural and efficient customer experience, with faster resolution times and increased customer satisfaction.

“This technology represents a significant leap forward in the realm of customer service automation. By harnessing the power of Gen AI, we are empowering businesses to deliver exceptional experiences that foster customer loyalty and drive business growth.” said Gaurav Juneja, CRO at Kapture CX

Key benefits of Kapture CX’s Gen AI voice bot include:

• Enhanced personalization: The bot tailors its responses to individual customer needs and preferences, creating a more engaging and relevant experience.
• Improved accuracy and efficiency: LLMs ensure accurate understanding of customer inquiries, leading to faster resolution times and reduced agent workload.
• 24/7 availability: Customers can access support anytime, anywhere, regardless of business hours.
• Increased customer satisfaction: By providing efficient and personalized support, the bot fosters positive customer interactions.

Gaurav also added “In industries like retail, BFSI etc., where timely product information and support are crucial, Kapture CX’s Gen AI voice bot can significantly enhance the customer journey.”

Kapture CX’s Gen AI voice bot signifies a paradigm shift in the customer service landscape. With its ability to deliver personalized and efficient support, this innovative solution empowers businesses to build stronger customer relationships and achieve a competitive edge.

About Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Bengaluru, India, 28th May 2024: Kapture CX, a leader in Gen-AI powered customer experience (CX) automation platform, announced the availability of its industry-leading Kapture Service Cloud on the SAP Store.

This strategic integration empowers businesses to leverage Kapture CX’s best-in-class platform via availability on the deeply-trusted SAP store. By streamlining customer support operations and delivering exceptional experiences, businesses can unlock the full potential of their CX initiatives and ongoing partnership with SAP.

“We’re excited to bring Kapture Service Cloud to the SAP Store,” said Gaurav Juneja, CRO at Kapture CX. “This collaboration allows SAP users to seamlessly integrate cutting-edge AI automation and machine learning into their existing infrastructure, transforming their CX initiatives.”

Kapture Service Cloud seamlessly integrates with 6 SAP solutions, including SAP S/4HANA, SAP Hybris, and SAP CRM, ensuring a unified flow of data and intelligence across your entire customer journey.

Benefits for SAP Customers:

• Effortless Automation: Kapture CX automates repetitive tasks, resolves inquiries faster, and boosts overall support efficiency, freeing agents to focus on complex issues.
• Seamless SAP Integration: Kapture Service Cloud integrates perfectly with SAP solutions, ensuring a unified flow of intelligence and contextuality across your entire business ecosystem.
• Enterprise-Grade Scalability: The platform scales effortlessly to meet your growing customer base, accommodating ever-increasing support demands.
• Empowered Agents: Kapture CX equips agents with the necessary tools and AI-powered insights to resolve customer issues swiftly, enhancing productivity and satisfaction.

Kapture Service Cloud offers a comprehensive suite of features designed to elevate your customer experience:

• Personalize Every Interaction: Leverage Kapture’s AI-powered bots and tools to personalize customer journeys and proactively offer solutions.
• Assist Agents with GenAI: Kapture empowers agents with features like automatic response generation, sentiment analysis, and summarized queries, boosting resolution speed and customer satisfaction.
• Empower Personalized Self-Serve: Leverage NLP and AI-powered chatbots to empower customers to find solutions independently, reducing agent workload.
• Customer 360: Unify all customer data and leverage GenAI insights to predict behavior, make data-driven decisions, and ultimately drive growth and satisfaction.
• Omnichannel Ticketing System: Enhance ticketing with Kapture’s omnichannel solution for faster query resolution, enriched ticket context, and streamlined communication.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

India –May 24, 2024: A new survey by Kapture CX, a leader in customer experience solutions, reveals that poor customer service is the top concern for kitchen appliance buyers, with a staggering 51% reporting dissatisfaction in this area.

“When a kitchen appliance breaks down, it can significantly disrupt daily routines,” said Gaurav Juneja, Chief Revenue Officer of Kapture CX. “Our survey highlights the need for consumer durable brands to prioritize exceptional customer service to ensure a smooth and positive experience for their customers.”

Key Findings:

• Over half (51%) of buyers rank poor customer service as their biggest pain point with kitchen appliances. This highlights a critical area for improvement within the consumer durables industry.
• Limited repair availability is another major concern, with 29% of respondents reporting frustration. A lack of readily available repairs can significantly extend downtime and inconvenience customers.
• Hidden fees (10%) and a lack of self-serve options (10%) are additional frustrations for appliance buyers. Transparent pricing and user-friendly support channels are essential for building trust and customer satisfaction.

The Path to a Better Customer Experience

The Kapture CX survey underscores the importance of prioritizing customer experience in the kitchen appliance industry. The report recommends that brands leverage:

• AI-powered chatbots: These can provide immediate support, answer basic questions, and streamline the customer service experience.
• Predictive analytics: This technology can help anticipate customer needs and proactively address potential issues.
• Transparent pricing: Clear and upfront pricing builds trust and avoids customer frustration over hidden fees.
• User-friendly self-serve options: Online knowledge bases, FAQs, and troubleshooting guides empower customers to resolve minor issues independently.

By implementing these recommendations, kitchen appliance brands can create a more customer-centric approach, leading to increased satisfaction and loyalty.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx