March 2025:  Kapture CX, a leading SaaS platform for AI-powered customer experience automation, continues its upward momentum on G2, the world’s largest and most trusted software marketplace. In the G2 Spring 2025 Reports, Kapture CX was recognized in a record-breaking 209 reports, including 32 new report entries—an 18% increase from Winter 2025. With an improved ranking in 125 reports and 78 badges, the company more than doubled its performance quarter over quarter.

Kapture CX has emerged as a top 10 performer in 75 G2 reports, with standout placements in key indices:

• #1 in Usability Index for Social Customer Service
  
• Momentum Grid® Leader for Help Desk and Social Customer Service
  
• Asia Pacific Regional Leader for Contact Center Knowledge Base
  
• Enterprise Relationship Index for Help Desk
  
• Leader in Complaint Management across multiple indices
  

“These recognitions are a direct reflection of our customer-first product evolution,” said Sheshgiri Kamath, CEO, Kapture CX. “We’re proud to see our innovation in Agentic AI, automation, and verticalized CX solutions delivering value across industries and regions.”

Representative reviews:

• “Overall Kapture has helped us deliver a more seamless and cost-effective customer experience. Kapture has Al across their entire suite of offerings- chatbot agent assist reports and also some of it across things like auto QA which help us in the hygiene and upkeep of our support organization” – Gautam Gamre, Senior Office, SBFC
• “We evaluated about 8-9 vendors before going for Kapture’s ticketing platform. The major point of distinction for Kapture was the mature Gen AI features that are deeply ingrained across their entire platform. The AI features like agent assist, smart routing, co-pilot etc. are very useful for an organization of our size and complexity.” – Gokul KP, Consultant
• “Makes communication smoother and support faster. It automates workflows, reducing manual tasks and boosting productivity. Sales teams benefit from better lead tracking, while data-driven insights help businesses make smarter decisions. With mobile access, teams can manage customers anytime, improving overall efficiency and growth.” – Sandeep Mukherjee, Customer support executive

Key Leader Badges Earned This Spring:

• Momentum Leader: Help Desk, Customer Self-Service, Social Customer Service, Field Service Management
  
• Regional Leader: Chatbots & Social Customer Service (Asia, Asia Pacific, and India)
  

Notable High Performer Wins:

• Help Desk, Complaint Management, Conversational Support, Live Chat, Contact Center Knowledge Base, Customer Communications Management, Customer Self-Service, Chatbots, Social Customer Service
  

Usability, Adoption & Satisfaction Highlights:

• Easiest to Use: Customer Communications Management
  
• Users Most Likely to Recommend: Mid-Market Complaint Management
  
• Highest User Adoption: Complaint Management
  
• Best Meets Requirements: Mid-Market Customer Self-Service
  

These accolades reaffirm Kapture CX’s focus on building user-friendly, AI-augmented, and deeply industry-specific tools that help enterprises deliver modern, personalized, and efficient customer service at scale.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

[India, 26th Mar 2025] – Kapture CX, a leading AI-powered customer experience platform, has been recognized as an Innovative Vendor in the ISG Buyers Guide for Field Service Management. The acknowledgment highlights Kapture CX’s exceptional performance in Product Experience, particularly its Adaptability features related to configuration and process management. The platform also scored well in Validation, thanks to its robust customer support features.

In an additional report, Kapture Frontline – Kapture’s comprehensive Field Service Management (FSM) platform – emerged as one of only six vendors to qualify in the ISG Buyers Guide for Power & Utilities Field Service. Kapture CX has been named a Buyers Guide Leader for Field Service Management for Power & Utilities in two critical categories:

• Adaptability Leader
• Manageability Leader

The ISG report highlighted Kapture CX’s performance in Customer Experience, noting the platform’s flexibility of support options to meet individual customer requirements. Additionally, the platform received high scores for Adaptability due to its preset configuration options.

“Kapture CX’s recognition by ISG underscores our commitment to building powerful, adaptable solutions that empower organizations to deliver exceptional customer experiences while ensuring operational efficiency,” said Vikas Garg, Co-Founder & CPO at Kapture CX.

This acknowledgment strengthens Kapture CX’s position as a leading platform for Field Service Management, particularly in the Power & Utilities sector, where adaptability and manageability are essential.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

India, 18th March – Kapture, a leading customer experience platform,, is proud to announce its inclusion in the prestigious Financial Times list of High-Growth Companies Asia-Pacific 2025. Kapture has secured a commendable ranking, recognizing its significant revenue growth and impact in the region.

The Financial Times, in collaboration with Statista, compiles this annual ranking to identify and celebrate the top 500 companies in the Asia-Pacific region that have demonstrated exceptional revenue growth between 2020 and 2023, and a CAGR of 44.64%.. This recognition underscores Kapture’s commitment to innovation, customer satisfaction, and strategic expansion.

“We are thrilled to be recognized by the Financial Times as one of the fastest-growing companies in the Asia-Pacific region,” said Sheshgiri Kamath, Co-founder & CEO at Kapture. “This achievement is a testament to the hard work and dedication of our team, as well as the trust and support of our valued customers. We are committed to continuing our growth trajectory and delivering innovative solutions that address the evolving needs of our clients.”

Kapture’s rapid growth can be attributed to its customer focus and innovation which has resulted in their cross border expansion as well as inlines into Indian enterprises. The company’s Gen AI powered customer support automation platform has enabled businesses across various industries to enhance customer engagement, streamline operations, and drive revenue growth.

This recognition further solidifies Kapture’s position as a key player in the customer experience sector in the Asia-Pacific region. The company remains focused on driving innovation and delivering exceptional value to its customers.

About FT High-Growth Companies Asia-Pacific

The High-Growth Companies Asia-Pacific 2025 is a list of the 500 companies in the Asia-Pacific region that have achieved the highest percentage growth in revenues between 2020 and 2023.

The criteria for inclusion

To be included in the list, a company had to meet specific criteria: it must have generated at least $100,000 in revenue in 2020 and at least $1 million in 2023. Additionally, the company must be independent—meaning it is not a subsidiary or branch of another company—and must be headquartered in one of 13 Asia-Pacific territories: Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, or Vietnam. Furthermore, the revenue growth between 2020 and 2023 must have been primarily organic, driven internally rather than through acquisitions or external factors.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx