Benefits
A Modern Service Desk
to Resolve Faster & Work Smarter
Centralize support, automate tasks, and resolve issues faster with real-time visibility, AI assistance & intelligent workflows.
Give Your Teams the Support They Need to Succeed
Empower your teams with everything they need to do their best work. With internal ticketing systems and priorities, your workforce has the backup they need to tackle challenges head-on and stay focused on what matters most – delivering results
One Source of Truth
Stop the confusion and make collaboration effortless. A single, centralized knowledge hub ensures everyone has access to the same accurate, up-to-date information, keeping your workforce aligned and decisions on point.
Built to Grow with You
Your business is always evolving, and so should your support systems. With the Service Desk designed to scale, you’ll have the flexibility to handle increased demand and ensuring smooth operations.
No More Waiting Around For Resolutions
With GenAI self-service, employees can quickly find answers, automate tasks, and get smarter recommendations – all in one seamless experience.
Powered by advanced NLU, it understands the intent behind every query and delivers precise results, making it easy for employees to resolve issues on their own.
It pulls information from multiple sources, including FAQs, policy documents, and internal guides, to generate clear, context-rich answers and documents for employees.
GenAI self-service anticipates needs by suggesting relevant support articles and documents as employees type, speeding up resolutions and preventing unnecessary ticket creation.
Instant Support for Your Workforce
Managing employee requests shouldn’t be a hassle. With Kapture’s intelligent Service Desk, stay ahead of issues with streamlined processes that boost productivity and efficiency.
Employees can submit tickets through their preferred channel – email, chat, or through the EX platform. AI intelligently categorizes and routes tickets to the right team or individual, ensuring quick attention and faster resolution.
AI automates routine tasks like escalations and notifications, while offering AI suggestions for resolution – enabling support teams to resolve issues efficiently and consistently.
Access powerful analytics to track key performance metrics like resolution times and employee satisfaction. Optimize workflows, address recurring issues, and ensure your team is always improving service delivery.
More Capabilities
More Power Under the Hood
Explore the often-overlooked capabilities that quietly power a smoother, smarter employee experience every day.
Create Hyper-Personalized FAQs
GenAI helps create tailored answers to specific employee queries, providing immediate solutions and resolving routine issues without the need of raising a ticket.
Auto-tag Tickets, Instantly
AI automatically tags and categorizes tickets based on content and context. This reduces manual sorting, ensuring that tickets are routed quickly to the right teams for faster resolution.
Continuous Enhancements Through Feedback
Let employees rate & provide feedback on the knowledge, consistently keeping the most helpful and up-to-date information up front and improving content accuracy over time.
Resolve Critical Issues Faster
Automatically escalate high-priority or unresolved tickets to the right teams for immediate attention, preventing bottlenecks and speeding up response times.
Track Recurring Issues and Trends
Analyze ticket history and reports to identify common issues, so you can proactively offer resolutions and optimize the knowledge base for your employees.
Support Global Teams
Automatically translates tickets and responses, so employees from different regions can easily submit and resolve issues in their preferred language.
Enhance Security with Role-Based Access Control
Ensure sensitive issues are only accessible to authorized personnel, providing enhanced privacy and streamlining workflow security.
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
