Customer Experience Platform
for Enterprise Teams
Bring every customer conversation—across voice, chat, email, WhatsApp, and more—into one place. Give teams the context and AI support they need to resolve faster, improve quality, and scale consistently.
Built for enterprise scale, security, and integrations with your existing systems.
What you can achieve
The AI CX Platform that delivers the outcomes leaders care about
Get one connected CX layer that helps your teams act on customer needs quickly—without adding more tools.
Lower cost-to-serve
Automate high-volume requests and deflect repetitive tickets with smarter self-service and workflows.
More productive agents
Give agents AI assistance, better knowledge access, and clearer priorities—so they can focus on what matters.
Clear visibility for leadership
See what’s happening across journeys and operations—and where to invest next.
Use case navigator
The CX AI Platform for The Enterprise Reality
Kapture CX connects every channel, workflow, and insight so customers get faster, more consistent help, agents spend less time on manual work, and leaders get clear visibility into what to fix and where to invest next.
For your customers
01 Faster answers, less effort
Get quick resolutions across channels, with vertical AI Agents available 24/7.
02 No repeating the same issue
Conversations stay connected so support teams can see past interactions and respond with full context.
03 More accurate, more personalized support
Customer history and intent help deliver consistent, relevant help—especially when issues are time-sensitive.
For your agents
01 AI that reduces manual work
AI agents can draft replies, summarize context, surface the right knowledge, guide next steps, and execute multi-step processes—so agents move faster.
02 Smarter routing, so resolutions are quick
Tickets can be assigned based on intent, sentiment, priority, and skill—so the right expert gets to the problem instantly.
03 Better collaboration across teams
Use internal collaboration (like side conversations and child tickets) to close complex issues without chaos.
For leadership and the business
01 Lower cost-to-serve and better efficiency
Reduce ticket volume with self-service, and speed up resolution with automation and AI-led workflows.
02 Real-time visibility into CX performanceg
Scale audit to 100% across channels. Truly understand your customers, support teams, and your current CX landscape.
03 Scales with enterprise systems and governance
Integrate with your existing CRM/tools for unified customer profiles and smoother operations at scale.
Use Cases
Industry-ready playbooks for high-stakes, high-volume support
AI contact centers win when they’re tuned to industry workflows and peak cycles – not generic templates.
BFSI
- Loan servicing at scale: EMIs, repayment schedules, foreclosures, disbursal status, document requests—handled fast with clean escalation.
- Sensitive issue handling: Disputes/fraud intents captured accurately and routed with the right priority and compliance guardrails.
Travel
- Disruption containment: Cancellations, rebookings, refunds, baggage—managed through AI-first flows during spikes.
- Trip support 24/7: PNR/status checks, policy clarifications, add-ons, itinerary changes across voice and messaging.
Retail & E-commerce
- Order-to-return automation: Delivery updates, reschedules, replacements, returns/refunds—reduced follow-ups and repeat contacts.
- Peak season resilience: Sale-day surges absorbed with intent triage, smart routing, and fast agent assist.
Energy & Utilities
- Outage surge control: Outage reporting, ETA updates, service requests, proactive alerts to lower inbound load.
- Billing & payments clarity: Bill explanation, meter reads, payment status, reconnection requests with fewer escalations.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
Security & Compliance
Secure by design. Enterprise-grade.
End-to-end encryption, least-privilege access, continuous testing, and independent certifications.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Blogs you’d love to read
Explore the advancements in CX and AI through Kapture.
See how Kapture can work for your contact center today.
Bring one customer scenario you handle every week. We’ll walk through how Kapture handles it end-to-end, where humans step in, and what your team controls.
Book a Demo
+1(415) 319-8777 (USA)
enquiries@kapture.cx
