Voice AI for Collection Follow-ups
Capture More Promise-to-Pay Commitments With Higher Recovery Control
Kapture CX helps increase promise-to-pay capture with structured voice AI conversations that guide borrowers toward clear repayment commitments. Automated follow-up journeys keep reminders, retries, and escalations on track until payment is completed or the case is routed for further action.
Improve recovery discipline, reduce missed follow-ups, and maintain tighter control across high-volume portfolios.
Enterprise-grade BFSI security Built for controlled collections execution Sync with core banking and CRM in real time
CHALLENGES IN COLLECTIONS FOLLOW-UPS
Poor Promise-to-Pay Follow-Through Increases Recovery Leakage And Portfolio Risk
Capturing a promise-to-pay is only useful if the commitment is logged correctly, followed up on time, and acted on when it breaks. In many collections environments, manual PTP handling creates gaps in tracking, prioritization, and follow-through — weakening recovery performance and increasing portfolio risk.
Dates, amounts, and commitments are logged in incomplete/ inconsistent formats.
Reminders and retries often depend on agent availability or manual trackers.
Accounts with different risk levels often enter the same follow-up path.
Missed payment promises are often identified only after recovery risk increases.
Teams struggle to track active, overdue, or fulfilled commitments.
Missed follow-ups & PTPs can push accounts into deeper delinquency.
AUTOMATE COLLECTIONS FOLLOW-UPS
What Changes When Promise-to-Pay Capture And Follow-Ups Are Automated
Collections teams need more than promise capture. They need structured follow-through, timely action, and clear visibility across the PTP lifecycle.
Standardize Promise Capture
Capture repayment commitments in a consistent format instead of relying on fragmented agent notes.
Keep Every Follow-Up On Track
Trigger reminders, retries, and next steps automatically so PTP journeys do not depend on manual tracking.
Move Exceptions To The Right Agent
Escalate broken commitments and complex borrower cases with full context for faster action.
WHO IT’S FOR
Built For The Teams That Drive Promise-to-Pay Discipline In Collections
Improve commitment capture, follow-up consistency, and repayment visibility across high-volume collections workflows.
Collections & Recovery Teams
Capture repayment commitments in a structured way, run timely follow-ups, and reduce missed PTPs across active portfolios.
Compliance & Risk Teams
Ensure outreach follows approved scripts, policy rules, consent logic, and audit requirements across every borrower interaction.
Contact Center Operations
Standardize PTP journeys, reduce manual tracking effort, and improve visibility into reminders, retries, and escalations.
Collections Leadership
Track commitment outcomes, monitor follow-up discipline, and identify broken promises before accounts move into deeper delinquency.
FOR MODERN COLLECTIONS TEAMS
What You Can Execute Across The PTP Lifecycle
Standardize promise capture, automate follow-ups, and improve repayment visibility across every stage of the collections journey.
Capture PTP In Structured Formats
Record promise date, payment amount, and commitment details in standardized fields.
Verify Identity Before Discussing Dues
Authenticate the borrower before sharing payment or account-related information
Schedule Automated Reminders
Trigger reminder journeys linked to each commitment before the promised payment date.
Trigger Breach Workflows Automatically
Launch the right next-step workflow when a promised payment is not received on time.
Prioritize Follow-Ups By Risk And Value
Sequence outreach based on amount, DPD, borrower profile, or risk tier.
Escalate Repeat Defaulters
Route repeat broken commitments to senior collectors with full interaction history attached.
Log Every Interaction Automatically
Maintain timestamps, call records, and repayment journey history for every account.
Track PTP-To-Payment Conversion
Measure conversion performance across segments, teams, and follow-up cohorts.
Monitor Active, Due, And Broken PTPs
Give teams clear visibility into which commitments are pending, fulfilled, or overdue.
Secure & Compliant
Controls And Governance For Collections Outreach
Designed for compliant recovery operations in BFSI environments.
Validate consent records and approved calling hours.
Ensure payment requests and negotiation flows follow approved script logic.
Log every PTP, reminder, and breach with timestamps and user-level traceability.
Share account information only after verification and based on role permissions.
Retrieve collections interactions by account, DPD bucket, campaign, or outcome.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Bring More Discipline To Promise-to-Pay Follow-Ups
See how Kapture CX helps collections teams capture commitments in a structured way, automate follow-ups, and reduce recovery leakage with greater control across the PTP lifecycle.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
