Email Ticketing System,
powered by AI for faster resolutions
Turn every email into a clear next step – so customers get answers sooner and follow-ups drop. AI helps your teams handle more volume with consistency, without growing chaos.
Built for enterprise scale, security, and integrations with your existing systems.
Benefits
Email support, without the chaos
Stop losing time in messy inbox threads and scattered ownership. Kapture’s email ticketing system brings every request into one place, so service is faster, clearer, and measurable.
Faster answers, fewer follow-ups
Every email becomes a tracked request, so customers don’t have to resend messages or repeat context to get progress.
Clear ownership, cleaner teamwork
Tickets make it obvious who’s handling what, reduce duplicate replies, and keep collaboration clean when multiple people touch the same customer issue.
Predictable performance, real visibility
You can set response expectations, escalate when deadlines slip, and see what’s driving volume – so staffing and process decisions aren’t guesswork.
Products
AI-powered email ticketing, built for resolution at scale
Bring every customer email into one structured workflow from intake to closure, so nothing slips through.
Capture & get control of the inbox
01 Centralize requests in one trackable queue
Convert every incoming email into a unique ticket inside a unified workspace (email + other channels if needed).
02 Start with the right context, automatically
Auto-classify tickets by intent / language / sentiment so teams don’t start from scratch on every message.
03 Keep essential metrics on track with real-time visibility
Set the foundation for predictable operations with priority + SLA mapping from day one.
Route, respond, and resolve faster
01 Get every ticket to the right agent at the right time
Auto-assign with skills-based routing / round-robin so the right agent gets the right ticket immediately.
02 Automate repeat work and keep resolutions consistent
Use macros / bundled actions and automations to cut repetitive work and standardize ticket handling.
03 Avoid duplicate replies and messy handoffs
Prevent “double replies” and coordination issues with collaboration safeguards (so only the right response goes out).
Improve outcomes with SLAs, analytics, and more
01 Hit support targets automatically
Track and enforce first response + resolution SLAs, with escalation when targets are at risk.
02 See what’s actually happening across your support landscape
Use reports & analytics to see trends, bottlenecks, agent performance, and resolution health.
03 Make your support better
Reduce email volume by converting solved patterns into training AI, knowledge articles/FAQs for agent assistance and customer self-serve.
Use Cases
Industry-ready playbooks for high-stakes, high-volume support
AI contact centers win when they’re tuned to industry workflows and peak cycles – not generic templates.
BFSI
- Loan servicing at scale: EMIs, repayment schedules, foreclosures, disbursal status, document requests—handled fast with clean escalation.
- Sensitive issue handling: Disputes/fraud intents captured accurately and routed with the right priority and compliance guardrails.
Travel
- Disruption containment: Cancellations, rebookings, refunds, baggage—managed through AI-first flows during spikes.
- Trip support 24/7: PNR/status checks, policy clarifications, add-ons, itinerary changes across voice and messaging.
Retail & E-commerce
- Order-to-return automation: Delivery updates, reschedules, replacements, returns/refunds—reduced follow-ups and repeat contacts.
- Peak season resilience: Sale-day surges absorbed with intent triage, smart routing, and fast agent assist.
Energy & Utilities
- Outage surge control: Outage reporting, ETA updates, service requests, proactive alerts to lower inbound load.
- Billing & payments clarity: Bill explanation, meter reads, payment status, reconnection requests with fewer escalations.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
Security & Compliance
Secure by design. Enterprise-grade.
End-to-end encryption, least-privilege access, continuous testing, and independent certifications.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Blogs you’d love to read
Explore the advancements in CX and AI through Kapture.
See how Kapture can work for your contact center today.
Bring one customer scenario you handle every week. We’ll walk through how Kapture handles it end-to-end, where humans step in, and what your team controls.
Book a Demo
+1(415) 319-8777 (USA)
enquiries@kapture.cx
