YOUR NEXT CX HIRE
Built to Think, Talk, and Act Like Your Best Agent
Transforms how your customers engage with you, making every interaction feel effortless and human. Faster resolutions, better experiences, and scalable support, without ever compromising on quality.
Smarter, Contextual Conversations
Create human-like interactions with a Voice AI Agent that remembers past conversations, mirrors your brand tone, and follows your policies and product knowledge to provide fast, accurate support, every time.
Complete Automation, Human-Backed
Seamlessly handles repetitive tasks by orchestrating with other AI agents and involving human agents only when necessary.
Reactive or Proactive, You Choose
Power both reactive support and proactive outreach. Answer FAQs, automate requests, send reminders, follow-ups, and more, right when your customers need it.
Engineered to make a real impact for your customers, and for you.
Conversations that truly feel human & empathetic
Create naturally flowing, emotionally aware conversations that feel personal, not robotic. Voice AI Agent adapts to every customer like it already knows them, because it does.
Voice AI Agent remembers every interaction across channels. It pulls in customer data and history to follow complex, multi-step inquiries without missing a beat – starting exactly where it left, with all the context.
Voice AI Agent connects with customers by understanding the language they’re most comfortable in and the emotions behind their words through advanced sentiment analysis, responding with empathy and intent.
Powered by Vertical LLMs and advanced NLU & NLP, Voice AI Agent mirrors your brand’s tone, vocabulary, and service standards in every response to deliver consistent customer experiences at scale.
Deliver fast, frictionless support without lifting a finger
Voice AI Agent handles repetitive tasks end-to-end, so your team can focus on what truly needs the human touch.
From booking appointments to processing returns, Voice AI Agent executes complete workflows by orchestrating with other AI Agent and integrating with your backend systems without manual intervention.
AI Voice Agents know when to route it to a human agent, passing along full context so customers never have to repeat themselves.
Voice AI Agent scales instantly to meet call volume spikes, handles requests in real time, and delivers consistent support. Any hour, any day, without added headcount.
More Capabilities
Smarter by Design, Stronger in Execution
Beyond conversations and automation, Voice AI Agent is packed with advanced capabilities that improve speed, quality, and insight helping you scale your support without the extra effort.
Voice Biometrics & Authentication
Verify customers securely with voiceprint recognition, along with passwords or PINs if needed, reducing friction in sensitive interactions.
Multimodal Capabilities
Go beyond voice with visual, text, or email follow-ups. Seamlessly switch channels to enrich the customer experience.
Create Your Own AI Agent
Build, test, and deploy AI agents tailored to your use case. Take it to the next level by monitoring performance and analyzing insights to keep improving, at scale.
AI QA & Insights
Analyze conversations at scale to uncover trends, quality issues, and optimization opportunities, without hours of manual review.
Seamless Intervention
Step in or loop in an expert, without breaking the flow or experience.
Real-Time Analytics & Dashboards
Track performance, sentiment, and outcomes live with analytics and dashboards that keep your CX ops agile and data-driven.
Continuous Learning
The more it interacts, the smarter it gets. Voice AI Agent constantly improves through feedback and model tuning.
Demo
Real Conversations. Real Results.
Hear Voice AI Agents in Action.
Explore live recordings showcasing how AI Agents excel across industries and use cases, whether it’s handling inbound inquiries or managing outbound campaigns.
Itinerary Change Management
Travel
Troubleshooting of Device
Consumer Durables
Adding Family Member to Existing Policy
Insurance
Why Kapture
Give Every Customer The Experience They Want, With Zero Extra Effort
Say goodbye to robotic, rule-based voice bots. Welcome AI agents that truly understand, respond, adapt, and take actions on your behalf.
Traditional Voice Bots
Scripted responses with limited understanding- Struggles with context, emotion, and nuance
- Can’t adapt mid-conversation or personalize tone
- Inflexible flows that are hard-coded and brittle
- Poor handoffs and frustrating experiences
Scripted responses with limited understanding
Voice AI Agents for CX
Natural Conversations: Understands emotion, intent, and history – not just commands.
Fully Autonomous: Handles complex tasks end-to-end with minimal human input.
Inbound & Outbound: From reactive support to proactive outreach – built to do both.
Business-Tuned: Learns your workflows, tone, and policies. No one-size-fits-all.
No-Code Customization: Design, test, and launch your own AI Agent, no coding required.
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
