7 Retail CX Traps
(And How To Escape Them!)
- $18B lost to cart abandonment.
- 42% of lost sales due to false declines.
- 20% of e-commerce inquiries wasted on tracking updates.
Retail CX is a minefield—self-service failures, payment pitfalls, delivery dilemmas, and agent burnout all drive customers away. This infographic uncovers the biggest CX traps in retail and shows you how AI-driven automation can help you escape them.
Don’t let these CX pitfalls hold your business back.
What you’ll learn
How self-service gaps cost you customers—and how AI fixes them.
The impact of false declines and payment friction on lost sales.
How AI-powered behavioral nudges recover abandoned carts.
The role of Gen AI and automation in reducing agent workload & attrition.
7 Retail CX Traps
(And How To Escape Them!)
Other blogs you’d love to read
Explore the advancements in CX and AI through Kapture.
Your Plan. Your Value. Your Growth.
Your business is different – and the pricing should reflect that.
Let’s build a plan that matches your goals, maximizes ROI, and scales with your success.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
