CX isn’t just evolving.
It’s transforming.

Customer experience is undergoing a creative rebirth. The 2025 edition of CXclusive unpacks this transformation.

Packed with expert insights, data-backed trends, and real stories from leading enterprises, this edition reveals how CX leaders are rewriting the rules for scale, loyalty, and satisfaction.

Why Download?

Because only 3% of companies consistently deliver satisfying CX.

Kapture’s CXclusive 2025 is more than a publication—it’s your map to the future of customer experience.

What you’ll learn

The State of CX in 2025: How trust, tech, and consumer expectations are redefining experience delivery.

5 Trends That Are Shaping CX: From vertical AI and sentiment-driven voice bots to cost-effective automation and emotional intelligence.

Agentic AI: Powering AI for Agents, Not Against Them: A closer look at how Agent Copilot, Voice Bots, and Auto QA are helping human agents do what they do best—with AI as their co-star.

Industry Spotlights: Retail, BFSI, Energy, Travel: Tailored CX strategies to match the unique pace and pressure of each vertical.

Personas & Preferences Are Shifting: What Millennials, Gen Z, and Gen Alpha really want—and how brands must adapt

The Self-Serve Scorecard: Take our DIY quiz to assess your self-service strategy and learn how to level up.